Category: Customer Satisfaction

Memory Foam Mattresses: Try One in Your Own Home for 365 Days!

Memory foam mattresses are becoming more and more popular due to their comfort and durability.  A memory foam mattress is temperature sensitive and molds your body’s individual contours based on your own body heat.  It reduces pressure points, eliminating the need to toss and turn to get comfortable.  Does this mean a memory foam mattress is right for you?  How do you know if you are going to like a memory foam mattress?

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Memory Foam Mattress Problems? As Real as Big Foot Fighting the Loch Ness Monster

There are a few perceived problems with memory foam mattresses that are actually myths… Like Big Foot fighting the Loch Ness Monster in Vegas.  Since these perceived problems with memory foam are still rolling around the rumor mill, I would like to clear a few of them up for you.

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Your Memory Foam Mattress and Its In Home Trial

Many people who would like to try a memory foam mattress don’t do so because they are afraid of the unknown.  What if I try a memory foam mattress and don’t like it?  Then what?  That’s why you shouldn’t buy a memory foam mattress (or any mattress) without an extended trial (180 days or more) in your own home.

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Memory Foam Mattress Comparisons

Sometimes comparing memory foam mattresses is like comparing apples and… not oranges, but garbage!  There are a lot of people who have eagerly jumped on the memory foam mattress band wagon in recent years.  Some make good memory foam mattresses, some should be run out of town for cheating people.

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Memory Foam Mattress: Customer Satisfaction Is Vital

The annual NRF Foundation/American Express Customers’ Choice survey got me thinking (as I always do) about how important satisfying your customer is.  The annual survey, conducted by BigResearch, is a customer survey that ranks retailers’ customer service across all retail formats. 

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