We Had 313 People Try Out 6 Different Memory Foam Mattresses In Their Own Homes, For At Least 3 Months, And Then Review Their Sleep Experience Online To Help Us Identify The Most Comfortable Memory Foam Mattress Anywhere
And Now You Can Try It For Yourself, In Your Own Home, Risk Free For 1 Full Year With Our Unmatched 365-Day Money Back Trial. And If You Don't Believe It Is The Most Comfortable Mattress You've Ever Tried, You Can Return It With Our No Hassle Guarantee,
Anytime Up To 1 Full Year After Your Purchase
Hi - My name is David Rosenberg, and I've been sleeping on and selling memory foam for almost 20 years. During this time, I've heard from literally hundreds of customers, how memory foam has helped to dramatically improve their sleep, ease their aches and pains, and wake up refreshed.
Memory foam was first developed by NASA to ease pressure on astronauts during lift-off. As it turned out, the unique way this foam conforms to your body and spreads pressure to reduce pressure points made it an ideal sleeping surface. It's no surprise that memory foam has been the fastest growing sleep product in the last 10 years - it really works.
For me, memory foam has been a lifesaver. Before using memory foam, I'd wake up with severe back and hip pain (I suffered a serious back injury over 25 years ago). Every day was difficult. But after trying memory foam, my hip pain disappeared and I now wake up with very little, if any, back pain.
Memory foam has changed the quality of my life - so much so I decided to go into the business so I could help other people with their sleep and pain issues. So, it was goodbye to my legal career, and hello to the memory foam mattress business (my mother was concerned a bit by this career choice - but she sleeps great now).
My Search For Comfort, Quality & Affordability
A few years ago I decided to try to find the most comfortable memory foam mattress to carry in my store. But I didn't want it to be based on what I liked -- instead I decided to "crowdsource" the mattress.
I would talk with all the different memory foam mattress manufacturers, find out those willing to put together a 10" memory foam mattress to my general specs, and then test these mattresses in a random test with real customers and see which one ranked higher in their customer reviews.
This was something radically different than I had every done. Before I had sold what I liked. Now I was determined to sell what my customers liked.
It was a bit scary to be honest. I didn't know if it would work. Maybe all the mattresses would rate about equal, and no clear winner would emerge.
But if one did bubble to the top, with a much higher overall ratings, I would have something truly special in terms of comfort to offer my customers.
Another thing I like about this approach is that I could sell the mattress with no hype, which I hate, and instead people could read the real reviews for themselves, and then be able to gauge if the mattress sounded like it might work for their particular sleep issues.
"So much better than expected"
"Wow. Where to begin? Let's say that after a pretty expensive previous traditional mattress purchase, I was extremely skeptical. For months, maybe longer, I was essentially sleeping in a mattress taco. My side of the bed had collapsed and I was having terrible sleepless nights and even worse mornings. I shrugged it off, because how could a mattress only a few years old and so expensive be to blame. I was so wrong.
After finally convincing my wife, she started to sleep terribly on her side of the bed as well, I was approved to start doing some research. I found an amazing third party review site, and then I found HF. Great customers reviews, great backstory, awesome price and comforting return policy. What more could I ask for? I was nervous as mattress selection is one of the very few things that almost demands that you "try" the mattress in some giant showroom before you buy. But all of the factors above convinced me to pull the trigger sight unseen. It was one of the best home decisions I ever made.
It arrived quickly as expected, the FedEx guy even offered to help me bring it inside. I got it up stairs with the help of a friend and opened it up. A few minutes later expanded the greatest mattress I've even slept on. NO SMELL (or outgassing). Next test, sleep. You can't sleep in a bad position. Every time you move a limb or roll over the mattress shapes to form perfect support. And as an extremely hot sleeper, I've never had an issue of being too warm, not in the blazing hot New England summers or the freezing winters. It's perfection. Every night I climb into bed, I literally smile, knowing I have an awesome night sleep ahead of me and that I made the right choice."
--Eric F., Milton, MA, December 8, 2014
"We were looking for a mattress since our sealy was over 10 yrs old and we were getting some back and shoulder pain every morning. We started looking at memory foam mattresses and was shocked by the 3-4k price tag. We also heard they slept hot so we were a little reluctant about the memory foam. We then traveled out of state to stay with some friends in their home. We slept in the guest room for several nights and it was wonderful and comfortable without any morning pain or heat from the memory foam. Asked who made it and it was Healthy Foundations mattress company.
We ordered a king size when we got home and it arrived in a week. The mattress has a cool max cover built in the prevents the mattress from retaining heat so it is very comfortable. With the one year money back policy you can't go wrong so we thought we would try it and see.
We have had it for 6 months and love it more now then when we first received it FEDEX. No morning back or shoulder pain anymore. We do not toss and turn all night trying to get comfortable as we did on our old mattress.
We just returned from a cross country car trip staying with friends and in hotels, could not wait to get into our own bed, it is by far the best mattress for us. The product is 1/2 the price of other memory foam products.
The mattress had no smell when we opened it, the only thing negative I can say is when we went to open the plastic cover with it on the bed we were not sure which side was up or down because it was not marked. The side that says max cool is the top of the mattress."
--Paul Z., Colorado Springs, CO, April 15, 2015
Testing 6 Mattresses, With 300 People -
And One Really Did Stand Out For Comfort
So, hoping I wasn't making a very costly and time consuming mistake, I looked at all sorts of memory foam mattresses and came up with 6 different ones that met our basic test criteria -- around 10" total thickness, and at a price that would be about 1/2 of the "leading brand".
And I had no idea what I was getting into. Many times, over the next few months, I wondered if all this would work out. It wasn't easy selling the mattresses with no real information on the site, other than they were 10" thick and that we were offering a money-back guarantee.
But I didn't want to bias any of the testers by providing any sort of "marketing" info on any of the mattresses (you know, this one is claiming to be "green", the other claims a particular "special" quality to its memory foam, etc.)
I just wanted to see, absent any hype, what people's real reaction was to the different mattresses.
And what happened? You can see yourselves from the chart below. One mattress distinguished itself from the others in every category I broke out -- and in a very convincing manner:
|Would Recommend To A Friend||Gave A 4 Or 5 Star Review||Said It Was Comfortable||Said it Offered Good Support||Returns|
|Healthy Foundations 10" Memory Foam Mattress (45 reviews)||87%||84%||89%||91%||4|
|Mattress #2 (39 reviews)||82%||77%||79%||79%||11|
|Mattress #3 (44 reviews)||81%||73%||75%||75%||5|
|Mattress #4 (35 reviews)||80%||66%||71%||69%||6|
|Mattress #5 (34 reviews)||75%||65%||68%||82%||5|
|Mattress #6 (42 reviews)||80%||79%||86%||81%||9|
What Makes Our Healthy Foundations 10" Memory Foam Mattress Uniquely Comfortable?
The secret behind the astonishingly high comfort ratings of our Healthy Foundations 10" Memory Foam Mattress is its proprietary five-layer Comfort Matrix ConstructionTM.
These five different comfort layers mean you get the comfort and pressure relieving qualities of memory foam combined with the support you need for a restful night's sleep.
This particular use of these layered materials is something unique to our Healthy Foundations 10" Memory Foam Mattress -- our manufacturer created it especially for us, so you can't find it anywhere else. And it is this unique combination of materials that provides it unequaled comfort.
Turning to the specific elements of our mattress' 5-layer Comfort Matrix ConstructionTM, it includes two top layers of high density (4 & 5 lbs density) "boutique" memory foam with its open cell structure (improves airflow by 95%) and two underlying layers of our high density (2.3 lb density) airflow top configuration base foam, surrounded by a CoolMaxTM cover.
The memory foam is the highest quality I've ever come across, and I credit that to the fact it is made by a small boutique memory foam manufacturer that only makes memory foam. Their singular focus and experience with memory foam allows them to produce a memory foam which both sleeps cooler due to its open cell structure and also conforms to your body's every curve.
Unlike some memory foams, it doesn't get overly firm at ordinary room temperatures either, which allows you to move easily around the bed.
And with its energy dampening qualities, there is no motion transfer -- so you won't get woken up by your partner moving around in the bed.
The two layers of memory foam in our mattress also work together to both provide a soft initial feel when you lie down then a conforming feel that does a very effective job of reducing or eliminating pressure points.
Underneath the memory foam layers, are two layers of 2.3 density support foam, each 3" thick, with an eggcrate top profile to provide better airflow and a cooler sleep.
And while a mattress' support foam isn't "sexy" like memory foam, it plays a crucial role in the comfort of the mattress. And while many memory foam mattress go for a less expensive, lower density support foam (1.8 lb density or lower), I was insistent that our mattress have higher density support foam in order to provide long term comfort and durability you just can't get with 1.8 lb density and lower foams.
And to top it off, the whole mattress in encased within a special CoolMaxTM cover, which incorporates the CoolMaxTM fiber which helps to wick away your body's moisture to help you sleep cooler.
Each part of our Healthy Foundations 10" Memory Foam Mattress' proprietary 5 layer Comfort Matrix ConstructionTM works in concert with the others, and the proof of its superior comfort is in the pudding as they say: with 96% of our 400+ reviewers saying they would recommend our 10" memory foam mattress to a friend, I feel very comfortable offering the longest money back-trial -- a 1 year money-back trial -- in the industry.
All foams used in our mattress are made in the US and also Certipur-US certified, so you can rest easy knowing they are:
- Made without ozone depleters
- Made without PBDE flame retardants
- Made without mercury, lead and other heavy metals
- Made without formaldehyde
- Made without phthalates regulated by the Consumer Product Safety Commission
- Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
I hope you will read the reviews on the right to get a sense of what people felt about the comfort of the Healthy Foundations 10" Memory Foam Mattress. But, just to give you a notion of what we heard, here is a sample from one of the comments:
"Once my head hits the pillow - that's it for me."
"My husband and I both have had back problems, and we were very tired of dealing with sleepless nights. Although our bed was great for watching TV, it wasn't any good for sleeping.
So I did my research. I went online for weeks studying beds and their reviews. I came across the Healthy Foundations website and was intrigued. So I continued to do research, how long have they been around, what did they do if people returned the bed, did they live up to their name and their guarantee? I found that they did live up to their claims.
So we took the big step and ordered a bed online - a bed that we couldn't see, and couldn't feel. It was a big risk for us, but from what the website said, we could return it if we didn't like it. How could we lose?
Well...my husband and I both LOVE the bed. He sleeps well - I can tell by his snoring! And once my head hits the pillow - that's it for me.
I highly recommend saving money, and getting a great mattress!"
--Kathy B., Wethersfield, CT, March 4, 2014
Not Only Comfortable, But Durable As Well -
Our Mattress Easily Performed In The
Top 10% Of All Mattresses When It Was
Put Through Intensive Mattress
From our tester's response it was clear that this mattress was head and shoulders above any of the others we tested for comfort and support. After I looked at the data, and saw how our reviewers rated this mattress as highly as the Tempur-Pedic ® -- which, considering our group had never seen or felt this mattress till it arrived, I thought was amazing -- I was really excited about the idea of carrying the mattress on our site.
But before getting all carried away, I talked with the manufacturer and told them there was one other issue that I knew we had to absolutely address. No matter how comfortable the mattress was, it wasn't worth much unless it was durable and would last. And I knew this was a real concern of our customers because I heard this question every day -- will a memory foam bed really last more than a few years?
So I asked the manufacturer to do the most demanding stress tests on this mattress possible. And while even those few mattresses that are stress tested usually only undergo a single roller stress test, we ended up putting this mattress through 2 different, very demanding stress tests.
The first test was the traditional roller test, where they take a 240 lb, six sided roller (approximately 3 feet long) and roll it 100,000 times over the mattress (this takes five days to complete!). This test is used to determine whether the mattress incurs any firmness loss or thickness loss over years of simulated use. They test for both changes in firmness and height loss.
In addition, the testing center also put the mattress through a relatively new test, which is called the Cornell Fatigue Test. In this test, they basically take half of a bowling ball that is mounted on a piston, and then ram it into the foam 100,000 times (in the same spot) and measure any resulting impression.
So how did our mattress do? While the technical data is a bit hard to plow through, the bottom line is that the mattress performed exceptionally well in both tests.
In the roller test, the testing center indicated to us that the mattress performed in the top 10% of all mattresses they had reviewed. So this mattress should not have much of an issue of losing support over its expected lifetime.
As for the Cornell Fatigue Test, since it is a newer test, they couldn't give us a sense of how it performed compared to other mattresses, as they did in the roller test. But, they said that the test results were quite good -- the amount of the indentation was 44% less than which is acceptable for a foam mattress under their performance criteria. What does this mean? I'm hopeful it means that this particular mattress just won't have an issue with forming a body impression over time given it did so well on this "Ram" test.
All The Comfort, But At About 1/2 The Price* of The "Leading Brand"
This is what we heard from our testers about the Healthy Foundations 10" Memory Foam Mattress - Really comfortable, reduces aches and pains, less tossing and turning, helps people to sleep better and wake refreshed -- but what's the price?
That was the best part - while our testers gave our 10" Memory Foam Mattress an overall comfort rating comparable to that claimed by Tempur-Pedic ®, 10" Memory Foam Mattress is about 1/2 the price*.
Our customer comments were even more specific about how they found our memory foam mattress to compare to the Tempur-Pedic ®. While I didn't ask specifically for any feedback on the comparison of our memory foam mattress to Tempur-Pedic ®, 5 testers included their opinions about how our mattress rated vs Tempur-Pedic ® in their reviews, and here is what they said:
"Great bed for a great price!"
"Would purchase this again."
"Super mattress compared to Temper!"
"Great for the price!!"
How are we able to offer a mattress that gets this sort of overwhelmingly positive response -- where 89% of our testers checked it was comfortable and 87% said they would recommend it to a friend --- at about 1/2 the price of a comparable Tempur-Pedic ®?*
Bottom line, with the "leading brand" you are paying a big premium for their huge advertising and branding program. In 2006 alone, Tempur-Pedic ® spent 170 million dollars in selling and marketing their brand.
I operate very differently: I buy directly in volume from the manufacturer to get the lowest possible price, and I don't have expensive overhead that jacks up the price since we have a lean online operation. In this way, I can price this mattress -- which offers no compromise in comfort or quality -- at half the price of the "leading brand".
With Its CoolMaxTM Cover And Vacuum Packaging,
Our 10" Memory Foam Mattress
And Has Little Or No "New Foam" Odor -
Unlike So Many Other
Memory Foam Mattresses
I get asked about these issues a lot -- whether our 10" Memory Foam Mattress sleeps hot and has a strong odor when new. And I've have come across these issues with memory foams in the past.
So after all the reviews came in and it was easy to see that this mattress was the clear winner, I took some time to look over all the reviews specifically to see what people had to say about the mattress sleeping hot and any comments they had about the mattress' initial odor after unwrapping it.
And what was the feedback on these issues? I'd have to say I was pleasantly surprised by the positive comments by the reviewers about both these issues. The bottom line was that, in general, our reviewers found that the our 10" Memory Foam Mattress doesn't sleep hot for most people and it had almost no initial odor.
Here is what we found: 68 of the 381 total Healthy Foundations 10" Memory Foam Mattress reviews we analyzed did mention a concern of whether it might sleep hot. Of these 68 reviews, 42 said that the Healthy Foundations 10" Memory Foam Mattress did not sleep hot, 13 said it was slightly warm at first, but that they adjusted or the warmth was not an issue, and 4 reviewers solved their own heat issues with a change in mattress covers or blankets.
Some comments were "Neither of us find it to be HOT - just very comfortable", "The weather was still pretty warm when we first got it, but it did not seem to sleep noticeably hot to us. Now, in winter, we use the same blankets as before - no noticeable difference there either", and "I'm always hot but I don't have trouble with this mattress (we use an additional mattress pad which probably helps)".
Only nine reviewers of the 381 total reviews said the mattress was warm or hot, resulting in two returns for this problem.
Bottom line - Of 381 reviewers of the Healthy Foundations 10" Memory Foam Mattress we looked at, only 9, or 2.3%, said it slept hot, and only 2 -- or less than 1% -- returned it due to their feeling hot on the mattress.
So while there is a lot of talk out there about memory foam sleeping hot, in our case, based on our customers actual experience on our bed (and all are posting reviews after sleeping on our bed for at least 3 months), in reality the vast majority of reviewers simply didn't find that sleeping hot was an issue.
Given how often I get this question, this fear of sleeping hot turned out to be much greater than the reality. Perhaps this is an issue for other memory foam mattress, due to their foams or the covers they use. But for ours, the various design aspects of the mattress -- from the included CoolMaxTM cover, which incorporates the CoolMaxTM fibres to wick away your body's moisture to help you sleep cooler, to the convoluted tops of the base foam layers to allow for better ventilation, and lastly to the memory foam itself which may have better air flow than other memory foams due to its open cell nature -- really seem to keep the vast majority of people at a comfortable temperature when sleeping on our mattress.
And the feedback on the odor issue was even more positive -- in the sense that our reviewers didn't find that there was an odor issue.
Of the 381 reviews we analyzed, 48 reviewers commented about this -- and 47 of these said very positive things about the odor, or lack there of. Most said that they found the "the mattress really did not have much, if any, odor to it". In pure numbers, of these 48 reviews, 26 said there was no odor at all, 9 said the odor dissipated within a few seconds to a few hours, 4 said it dissipated within a few days, and 7 said it dissipated within 1 - 2 weeks.
Typical comments were, as one person noted, "It [the mattress] also had a minimal smell when we first got it, but that has now gone away completely (I have a very sensitive nose)". About the worst comment we got on this was that "At first there was a slight odor, but that went away after about 2 weeks".
I have to admit I was a bit stunned after reading through all the reviews. Despite the general perception people have that a memory foam bed has a strong initial odor -- I get this question a lot -- only 1 person out of 381 found it to be a problem with our 10" Memory Foam Mattress.
Why do we get so few issues with an initial odor where other memory foam mattresses seem to have this issue?
It may be due to the way in which the memory foam we use is manufactured (the catalyst they use in the foaming process doesn't have an odor like some that other manufacturer's use) or perhaps because we vacuum pack the mattresses (which may pump out the odor during this packing process if there is some picked up during the manufacturing process).
Or perhaps it is because all the foams we use in our mattress meet the Certipur-US ® strict standards for low VOC emissions.
Whatever the reason, while odor may be an issue for other memory foam mattresses, it just isn't a problem with our 10" Memory Foam Mattress.
The Mattress Gets Delivered Right To Your Door
By FedEx Ground
I've shipped thousands of mattresses in the mattress business, and shipping them by freight truck can be a nightmare. Mattresses get lost or punctured by fork lifts, and often actual deliveries were very difficult (they would just bring the mattress off the truck and it was up to the customers to get this very large mattress into their house by themselves, etc).
That's why I really loved that this mattress is one of the only mattresses I've seen that comes compressed so it can be shipped by FedEx Ground. That way you can track the progress of the mattress (so you won't be wondering when it will arrive), and, best of all, FedEx Ground will deliver it right to your door.
This is a huge step up from shipping a full size mattress by freight truck, and it is all due to the fact that the manufacturer came up with a way to compress a mattress into a roll and seal it at the plant. And from what we heard from our testers, it seems that these compressed and sealed mattresses arrive with minimal to no "new foam odor" at all - a real pleasant change from the strong "new foam odor" you see in most new memory foam mattresses.
We did wonder whether compressing and packaging the mattress altered its feel or durability. In our testing it didn't, and we literally have had no complaints from our customers about a mattress not recovering fully or having any sort of compression set.
Our Attempt to Make You An Irresistible Offer to
Try This Mattress Out For Yourself
We realize that the ultimate test for our mattress is for you to try it for yourself in your own bedroom. So, to try to make that as easy as possible, we want to offer you an unheard of deal in the mattress industry:
An unmatched 365-day money-back trial. If for any reason you don't just love our memory foam mattress, let us know within 365-days of receiving it and we will refund your money (less a $75 return shipping fee). The only thing we ask is that you give the mattress a try for a few weeks before deciding, since it can take some time for you to adjust to our mattress.
I do get asked a fair amount, though, that while people are really amazed we offer a 365 money-back trial, wouldn't a return of our mattress be a real hassle? They wonder how in the world would they somehow get it folded up again and ship it back to us?
But don't worry, unlike other internet dealers, we don't ask that you find a box and somehow figure out a way to ship it back to us. The return is actually very simple -- we use a pick up service, that operates franchises nationally, that will pick the mattress up right at your door. And the only charge for this return is the $75 return fee -- after any return pickup, we then refund your full purchase price less only the $75 (there is no restocking fee or other add on fees that you often only find out about later -- the $75 fee is it!).
Complimentary Shipping. For all orders within the Continental U.S. (A $150 value)
Fast Shipping. Our 10" Memory Foam Mattress is in stock and generally ships out within 2 - 3 business days. Shipping time to you once it leaves our warehouse varies -- we ship the mattresses from Florida, so time to the East Coast and Midwest is 2 - 3 shipping days, and out to the West Coast is 5 - 6 shipping days.
No Sales Tax. Except for Colorado orders. On a queen mattress, this can save $140 or more!
A real 10-yearnon-prorated manufacturer's warranty. What I mean by real warranty is that our 10" Memory Foam Mattress ' warranty, unlike so many other warranties I see out there for memory foam mattresses, does not have an inflated warranty period for sales purposes which, in practice , has all sorts of fine print that would make it nearly impossible to be able to make a warranty claim (sound familiar?).
Our manufacturer instead is really ready to stand by its product for what is really the expected lifetime of the product -- which is pretty rare in the mattress industry. So for 10 years you can rest secure knowing that if a warranty problem arises, it will actually be addressed and you won't be stuck.
Our Mattress is Provided Without a Foundation -
Why, You Ask?
For most people, we've found that you really don't need to buy a new foundation or box spring when you are purchasing a new mattress. I know that this confuses some people - they are used to buying a mattress as a set. But it really isn't necessary to replace the box springs in most cases these days.
That's because most mattresses sold in the last 10 - 15 years aren't sold with a box spring, but instead with what is called a foundation. A foundation is a very different animal than box springs. Foundations are made to be basically rigid. The most basic foundations are just boxes of wood covered in fabric. More expensive foundations do incorporate some metal parts, but, unlike springs, these metal supports have very little flex and give the foundation a very stiff, platform like feel.
One reason for this change from box springs to foundations may have been due to the increasing thickness of the standard mattress. Thicker mattresses incorporate all the comfort features (whereas before the box spring was one of the elements to how firm or soft a mattress would feel). But the net result is that most people have a foundation that works basically like a platform, and as long as it still has a firm, resilient feel you can use it with our mattress.
To be honest, this is an area that I've had some pressure to retail foundations with our mattress. It would be an easy way to make a bit more on each mattress sale. But I'd rather have you save some money and keep your current foundation, as long as it is working fine. There's a green element to this as well - it keeps these big items out of landfills, when they're still working perfectly fine.
So test your foundation - remove the mattress and press it in a few places - and as long as it is firm and has no areas with any sort of dips, or excessive give, it should work with our mattress.
If, though, you don't think your current foundation or box springs won't work with a new mattress because it is just longer firm and supportive, you may need to get a new foundation.
While we are looking into possibly carrying a foundation to help this group of people, as of now my best advice if you need to also get a new foundation would be to check with a local mattress store to see if they have a basic foundation that might work well (that offers firm support). These are often made of wood framing, and work basically like a platform. And for the most part they are fairly inexpensive.
Will Your Mattress Work On An
Adjustable Bed Frame?
As we have currently put our 10" Memory Foam Mattress together, the bottom layer of foam on the mattress is firm to insure that the mattress provide optimal support.
When I asked the manufacturer about using this mattress on an adjustable bed frame, they were concerned that this firm base foam, while ideal for a flat mattress, may not work well with an adjustable bed (it wouldn't want to bend and stay bent).
While I am considering coming up with a somewhat bendier version for adjustables, as of now we haven't done this.
So I wouldn't recommend our bed for your adjustable beds -- sorry.
Why Buy From Us?
Unlike most retailers selling memory foam mattresses, we specialize strictly in memory foam. This specialization allows us to offer our customers some significant advantages. While below, I cover a few of the important ways in which we differ from the competition, I've also put together a more in-depth answer to the basic question I often get from a customer:
As a specialized business with lower overhead, we strive to offer low pricing on all our products everyday. That is one reason we are able to offer a mattress of this quality at 1/2 the price of the "leading brand".
Our Unmatched 365-day money-back Guarantee
We just don't believe you should bear the financial risk if a mattress doesn't end up working out for you. Unfortunately, most retailers offer a very limited or no money-back trial when you buy a mattress. We think this just isn't right - if you believe in your mattress, it shouldn't be a problem offering a money back guarantee. We feel our mattress is second to none, and to show how much we believe in it we decided to offer an unheard of 1 year money-back guarantee.
So when you buy a mattress from us, you can rest easy knowing that you have a full year to decide if this is the mattress for you. The only charge you will pay on a return is a $75 return fee.
I do get asked a fair amount, though, that while people are really amazed we offer a 365 money-back trial, wouldn't a return of our mattress be a real hassle? They wonder how in the world would they somehow get it folded up again and ship it back to us?
But don't worry, unlike other internet dealers, we don't ask that you find a box and somehow figure out a way to ship it back to us. The return is actually very simple -- we use a pick up national pickup service that will pick the mattress up right at your door. And the only charge for this return is the $75 return fee -- after any return pickup, we then refund your full purchase price less only the $75 (there is no restocking fee or other add on fees that you often only find out about later -- the $75 fee is it!).
"Great Customer Service, Honest People to do Business with!"
"Best Customer Service Experience you can ever have! Where do I start. My wife has degenerative discs in her lower back. Because of this we have been on the search for over 7yrs for the right bed. We have literally wasted thousands of dollars on beds during this time.
I stumbled across Healthy Foundations website and figured we couldn't go wrong when you factor in the 365-day money-back guarantee. The mattress showed up in a few days, when we opened it up there was no smell and we were able to sleep on it that same night. We had the bed for several months, but sad to say it is a bit to firm for my wife's back.
I contacted them about returning it and they responded back on a Sunday and told us that all we needed to do was to donate it to a local non for profit organization and email them the invoice.
Honestly I was a bit nervous donating it and waiting to get the refund. But the processed the refund the same day. I have been in the retail business my entire life and I never had an experience that went as smooth as this did. I wish this could have worked out for us, but I guess the search is still on for us. Thanks for the great service and standing behind your product!"
--Shopping.com review by forrest411
Our Compressed And Sealed Mattress Arrive In Pristine Condition
Unfortunately, I have had customers who had previously purchased memory foam beds from other companies and found that their mattresses arrive with a very noticeable odor and occasionally are dirty from shipping. One of the things we really like about our new memory foam mattress is that at the factory it is compressed and then encased in plastic and sealed - so it arrives in a clean condition and with virtually no new foam odor.
Serious Customer Service.
Because we specialize in memory foam, we offer a number of customer service advantages over other companies that carry a varied product line.
- First, after dealing with these products since 1994, we have an intimate knowledge of how they work and can help to answer your questions on these products.
- Second, we know that you want your memory foam mattress as soon as possible, so we work hard to get your order out in the next 1 - 2 business days after you order.
- Third, unlike a big mail order house, when you order from Healthy Foundations, we take your order, track it, and are accountable for the order every step of the way. So if you have questions about your order, you only have to email us (see our Contact us page for our email address or contact form) and you will have our immediate attention.
- Finally, you can continue to call us toll free at anytime if you have questions about your product or customer service concerns. We will make sure that any questions or concerns you may have will be handled promptly and thoroughly until you are satisfied.
"Their customer service was better than I would have ever expected."
"I can not say enough how welcoming it is to have a company stand behind its product not just in words on the internet but in actions as Healthy Foundations did with my order.
I was hesitant to order a mattress online... But from the first question I had to the last, Healthy Foundations answered all of my e-mails fast and accurate. Their customer service was better than I would have ever expected.
I don't ever write reviews for companies, but this time it was beyond deserving. While the mattress I ordered was too soft for my liking (but still excellent quality), the company refunded my order with no questions asked.
Be careful of other sites who have fine print about returns. And be careful of retail stores who say you are guaranteed satisfaction, but do everything they can in legalese to prevent you from returning a product you don't like. That was not the case for Healthy Foundations!
This company deserves an A+++ rating from the Better Business Bureau. I know I would personally recommend this company to anyone searching for a memory foam mattress. "
--Shopping.com review by prolabor1546
January 8, 2012
Rock Solid Business Reputation and Secure Online Ordering
We aren't a newcomer taking a sudden interest in memory foam - we've been selling memory foam since 1994 and online since 1998.
We've been a member of the BBB since 1999 and have participated in the BBB Online Reliability Program since 1999. During this time, there has never been a single complaint filed with the BBB about Healthy Foundations.
In addition, we feel strongly that online businesses need to be held accountable for their products and service, and that is why we signed up for the Shopping.com Store Review Program (which is powered by Epinions.com). We wanted to be part of the Shopping.com Store Review Program since this is an independent review program where customers can post their feedback (both positive and negative). Since we signed up, we have over 600 reviews posted on Shopping.com with a 5 star rating (out of 5) with 99% of these reviewers saying they would buy from us again. Our reviews, overall, have been so positive that we have also been awarded Shopping.com's Trusted Store seal. According to Shopping.com:
"Shopping.com's Trusted Store seal helps you shop with confidence from the Internet's most respected stores. The Trusted Store seal is awarded to merchants who:
- Consistently receive positive customer ratings and .
- Provide accurate price and shipping information.
- Honor prices listed on their site without excuses.
Merchants cannot buy the Trusted Store seal."
Finally, we take your shopping security seriously and have taken numerous precautions to make sure that our sites' online shopping is safe and secure.
- To ensure the safety of your personal and credit card information, our shopping cart is VeriSign Secured, SSL Secure Server and in addition also automatically encrypts all credit card numbers in our database. This means that when you place your order through our online store, the transaction is happening on a secure socket layer connection that encrypts the information being sent to and from your browser to our store. In addition, though, our secure store also takes the further step of encrypting all credit card information in the store's database. You would be surprised how many online shopping carts don't do this and simply store credit card numbers without any encryption precautions.
- To further ensure that our Shopping Cart is absolutely safe from Hackers and that your private information is completely secure, the Shopping Cart is tested and certified daily by MacAfee Secure to pass McAfee's security tests. In describing this daily certification, McAfee states that "The McAfee SECURE trustmark only appears when the website has passed our intensive, daily security scan. We test for possible personal information access, links to dangerous sites, phishing, and other online dangers."
As a result of these security measures, we've never had any report of any security issues or any customers' credit card number ever being compromised.
"my husband likes a very firm bed, and I like a soft one. This mattress works for both of us. We looked at foam mattress specifically after doing research on the Internet. It did take a couple of days to get used to. We love it now and our very happy with our decision/purchase."
--review by aussieacres, Tracys Landing, MD
January 23, 2010
"Absolutely a pleasure to deal with"
"Absolutely a pleasure to deal with. My Father passed away and my family had no idea what to do with this amazing king size mattress. Healthy Foundations gave a full refund without question, didn't even charge shipping. I highly recommend this company. They truly stand behind their promise."
--Shopping.com review by fluffythunder,
November 17, 2011
How to Order Your 10" Memory Foam Mattress
Below, you will find our pricing for our The Healthy Foundations 10" Memory Foam Mattress . To order online, just click on the "Buy Now" button for the mattress size you want.
Or if you wish to order by phone, you can call us toll free at 800-607-0340, 9:30 a.m. to 4 p.m. EST, Monday - Friday.
All our Mattresses come with complimentary shipping within the 48 Contiguous States in the U.S. (details below), and our unmatched 365-day money-back guarantee.
Use the buttons below to select the mattress size you need
Note: this is the mattress only and does not include the foundation. Most people can save $100s by reusing their current foundation (Click Here For Details)
Please note: Our Memory Foam Mattresses generally take 2 - 3 business days after you place your order to ship out of our warehouse. After being shipped from the warehouse in Florida, they take an additional 1 - 6 shipping days to be delivered by FedEx Ground, depending on the distance from the warehouse, to your home (2 - 3 additional shipping days, in general, to the East Coast and Midwest, and 5 - 6 additional shipping days to the West Coast).
Once your order is shipped, you will receive an email with the tracking information.
Questions? Or just want to talk with someone before placing an order? Call us toll free at 1-800-607-0340, 9:30 a.m. to 4 p.m. EST, Monday - Friday.
* Price Comparison is of Healthy Foundation 10" Memory Foam Mattress to the Tempur-Cloud® Supreme
This comparison is strictly a value comparison. That is, I looked at the different models in the Tempur-Pedic ® line, and the Tempur-Cloud® Supreme is the one with the specs that are almost identical to our mattress.
They both have similar amounts of "core" foam (6" for our 10" Memory Foam Mattress, 7" for the Tempur-Cloud® Supreme), and then 4" of memory foam on top with similar densities (a 2" layer of 5 lb density memory foam topped with a 2" layer of 4 lb density memory foam).
In terms of overall feel, I have no idea if these two mattresses would offer a similar level of firmness and cushion simply because I've never tested the Tempur-Cloud® Supreme over months of use as I did our 10" Memory Foam Mattress . And I suspect they may well be different in that Tempur-Pedic ® rates the Tempur-Cloud® Supreme as a soft mattress, where as our 10" Memory Foam Mattress gets pretty consistent ratings in our reviews as a firm mattress.
The bottom line is that due to the different feels of the memory foam used in our 10" Memory Foam Mattress and those used by Tempur-Pedic®, I don't believe that any of their line offers a similar feel to our mattress. It is really a matter of apples and oranges, and while both can be good, neither necessarily can be used as a comparison for the other.