We are strictly a web retailer with no brick and mortar stores, and the mattress is provided to us via a supplier who is relatively new to the U.S. market (mattress is manufactured in Spain). So, there really is nowhere to try the product out, which is partly why we offer a full year, no questions asked, money back trial on all of our products (we even pick up the mattress from you through a donation source, if we can locate one). The other BIG reason is that we average between a 6-7 percent return rate on the mattress (far better than the industry average). The only catch with the mattresses is that we charge a $75 fee for recouping some of our shipping costs. Otherwise, you’re fully refunded (less the $75).