The annual NRF Foundation/American Express Customers’ Choice survey got me thinking (as I always do) about how important satisfying your customer is. The annual survey, conducted by BigResearch, is a customer survey that ranks retailers’ customer service across all retail formats.
For the third year in a row, L.L. Bean was number one. Numbers two, three, and four were once again Overstock.com, Zappos.com and Amazon.com.
Of the top ten (all large well-know retailers), no major mattress retailer made the list. Healthy Foundations isn’t a large enough company to be a household name for this type of survey, but we take our customer satisfaction very seriously just the same — and our customers’ responses show it.
We are proud to be the only 5-Star Rated memory foam mattress retailer on Shopping.com and proud to have a A+ rating with the Better Business Bureau. This shows how happy our customers are with our outstanding service.
At Healthy Foundations, we want you to be as well informed about your choices as possible. That is why we have our buyer’s guides — for memory foam mattresses, air beds, and latex mattresses. Check them out to learn everything you need to know before you make your mattress purchase.
