My Straight On, No Holds Barred Answers To Our Most Frequently Asked Questions

Hi, I'm David Rosenberg, and I've been involved with memory foam since 1994 -- and providing information and products since 1998.

I enjoy talking with people on the phone about their questions. But I know that many people just don't have the opportunity to call during our business hours to get their questions answered so they don't get the opportunity to talk with me one to one about their concerns.

Or sometimes, people prefer having the ability to sort through what questions they need answered. And they like getting the answers from the person with the most experience and expertise.

So I decided to come up with a page where I would try to answer all the important questions that I hear again and again virtually -- so that virtually, at least, we are able to have a conversation together on these questions and you can get the help on them you are wanting.

I apologize in advance if I talked a bit fast at times -- I found myself getting kind of caught up in answering the questions, and only after did I hear where it was a bit fast at times. But hopefully the content of the answers will make up for my poor vocal performance.

Memory Foam Mattress Questions:
(The audio players, which will show up under each question, may take a few moments to load - thanks for your patience. You do need flash to be able to see and play the audios -- if you somehow don't have flash installed (and it is mostly auto installed on all computers), you can click Here To Get Flash Player. Unfortunately, even though flash is the most widely used audio and video utility on the web, Apple has chosen not to support it on iPads and iPhones. But they do play on all computers including Macs.)

1. Is there a retail store near me where I can try out your mattress?
   
2. Which mattress in a store, most likely a Tempur-Pedic ® mattress, has the closest feel to your mattress?
   
3. Why should I buy your mattress vs. the other memory foam mattresses that are out on the market?
   
4. Isn't kind of crazy to buy a mattress over the internet -- without first being able to feel it and try it out?
   
5. How does the mattress return work? Do I have to somehow compress them and ship them back to you? (you don't)
   
6. How many of these mattresses have you sold? Do you really sell many of them?
   
7. How long is the expected life of the mattress -- will it last?
   
8. How does the warranty on the mattress work?
   
9. Do you need to buy a topper along with the mattress? Or do you just buy the mattress on its own?
   
10. Do your mattresses sleep hot?
    
11. Do your mattresses have an odor?

Mattress Foundation Questions

1. How do I know if I can use my old foundation with your mattress?
   
2. I don't have a foundation or need a new one -- since you don't carry one, where can I get a new foundation?
   

Memory Foam Topper Questions:

1. Why should I buy your topper vs other memory foam toppers on the market?
   
2. Which topper should I get -- the 2" or the 3"
   
3. Do our toppers sleep hot?
   
4. Do our topper pads have a strong odor?
   
5. Do you need to buy a cover with the topper?
   

General Questions:

1. If I ordered today, when would my product(s) ship?
   
2. I don't know much about your company -- a you a "real" company, or some fly by night operation? And will you be around to honor your money back trial or take care of any problems?
   
3. Do you offer any financing?
   
4. Do you offer any discounts or coupons?