Advantages of Buying from Healthy Foundations
As a specialty retailer I can offer my customers important advantages over large retail or mail order companies which carry these products:
1. Price
With lower overhead, I strive to offer low pricing on all my products everyday. That is one reason I carry both the 2" and the 3" pads without the cover. They are less expensive without a cover, and most people already have a quilted mattress pad that will work just fine as a cover.
2. Money Back Guarantee
We believe in our Memory Foam Topper Pads so much that we offer an industry best, unconditional365 day money back guarantee. I think it's important for you to be able to see for yourself, at no risk, whether they work for your body and help with your aches and pains. My guarantee makes buying close to pain free - the only expense you would have on returning the product would be shipping one way.
3. Serious Customer Service
Since all we do is memory foam, we offer customers a number of customer service advantages over other companies that sell all sorts of products. First, after dealing with these products since 1994, we have an intimate knowledge of how they work and can help to answer your questions on these products. And if we can't, we'll get the answer. Second we know that you want your memory foam pad as soon as possible so we work hard to get your order out in the next 2 - 3 business days after you order. Third, unlike a big mail order house, when you order from Healthy Foundations we take your order, track it, and are accountable for the order every step of the way. So if you have questions about your order, you only have to call us at 800-607-0340 and you will have our immediate attention. Finally, you can continue to call us toll free at anytime if you have questions about your product or any customer service concerns. We will make sure that any questions or concerns you may have will be handled promptly and thoroughly until you are satisfied.
4. Freshest and Highest Quality Products
Unfortunately, I have had some customers who had previously purchased Topper Pads from large mail order companies and found their pads to be turning yellow with age or with an enduring, moldy odor. We strive to make sure that our Topper Pads and Pillows are the freshest possible. All our memory foam topper pads are made to order - they are cut and rolled and sent out within a day or two of your order. This is very different from many of our competitors whose pads may sit rolled and compressed in boxes for a few months before being shipped out. The longer these pads are compressed before shipping the more problems you can have with the pads not regaining their full thickness once they are unrolled and other compression types of problems.
We also have worked hard to find the highest quality 4 lb pads available on the market. We've tested dozens of foams made by manufacturers from all over the world, and the 4 lb foam pads we carry just had the best feel and offered the best quality of sleep of any pad we've tested.
5. Our Pads are Cut Full to the Edge of Your Bed
The convention in the topper business is to actually cut the pad an inch or two short of the actual dimensions of the mattress. So if you ordered a Queen pad, instead of getting a pad measuring 60" x 80", you will usually get a pad 58" or so x 78" or so. Why is cutting a pad short of the actual dimensions the industry convention? I've heard that this is just the way pads were initially cut and it has carried through to this day. And these cut short pads are a bit cheaper for the manufacturer to make and for a retailer to carry.
We decided that we didn't like this convention - we wanted our pads to be cut to the full dimension of the mattress so that our pads will cradle you right to the edge of your bed. So we have our pads specially made so they go right to the edge, something none of our competitors offers.
6. Rock Solid Business Reputation and Secure Online Ordering
We aren't a newcomer taking a sudden interest in memory foam - we've been selling memory foam since 1994 and online since 1998. We've been a member of the BBB since 1999 and participated in the BBB Online Reliability Program since 1999 as well. In all this time there has never been a single complaint filed with the BBB about Healthy Foundations.
In addition, we feel strongly that online businesses need to be held accountable for their products and service, and that is why we signed up for the Shopping.com Store Review Program (which is powered by Epinions.com). We wanted to be part of the Shopping.com Store Review Program since this is an independent review program where customers can post their feedback (both positive and negative).
Since we signed up, we have over 99 posted on Shopping.com with a 5 star rating (out of 5). And 99% of those who have reviewed us on Shopping.com say they would buy from us again.
Finally, we take your shopping security very seriously and have taken numerous extra precautions to make sure that our sites' online shopping is safe and secure.
- First we subscribe to the McAfee Secure program, which checks our secure server daily. The McAfee Secure seal we display means that "This site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" McAfee Secure mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB."
- Secondly, we use a shopping cart that both uses Secure Socket Layer (SSL) security and also automatically encrypts the all credit card numbers in our database. This means that when you place your order through our online store, the transaction is happening on a secure socket layer connection that encrypts the information being sent to and from your browser to our store. In addition, though, our secure store also takes the further step to encrypt all credit card information in the store's database. You would be surprised how many online shopping carts don't do this and simply store credit card numbers without any encryption precautions.
- And finally we frequently expunge our shopping cart's database and upload a new, blank one to ensure security as well.
As a result of these security measures, we've never had any report of any security issues or any customers' credit card number ever being compromised.
7. Free Shipping on All Orders Within the Continental U.S.
We offer Free Shipping on all orders within the Continental U.S., so you won't have any surprises when during checkout. And there is no sales tax added unless you live in Colorado.
8. 10 Year manufacturers Warranty on all Topper Pads
All our Memory Foam Topper Pads come with a 10 year manufacturer's warranty against defects in materials and workmanship. A memory foam pad will soften a bit over its life, and this is not covered by the warranty. Typically, the type of defect covered by the warranty is if the pad becomes compressed in some area (stays compressed and doesn't recover). Does this type of problem happen often? - No. I have had very few warranty issues come up (less than 1/2 of 1% of all pads we've sold).
