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"FAQs on Shipping, Warranty, and Guarantee Questions For Our Topper Pads and Pillows.For shipping and warranty information on our Memory Foam Mattresses, please see our Warranty and Shipping page. Back to main FAQ directory page
1. How do I get the free shipping within the Continental US?Our free shipping offer on all our topper pads and pillows is for orders placed on the Internet site.We no longer ship to APO addresses due to unforseen increases in shipping costs. Click Here to Go to Our Topper Pad Information and Ordering Page 2. What is the shipping charges to Hawaii and Alaska?We do not currently ship our topper pads or pillows to Hawaii and Alaska. Click Here to Go to Our Topper Pad Information and Ordering Page 3. How long does it take for delivery for the topper pads?After being shipped (pads generally ship 2 - 3 after your order is received), the topper pads take 1- 2 shipping days to reach West Coast addresses, 3 - 4 to the Midwest, and 5 - 6 days to those on the East Coast. See our DHL Ground time-in-transit map to see how many days it takes, once your order is shipped, to get to your destination. Once your order is shipped, you will receive an email from DHL telling you the tracking number, the date shipped, the date delivery is expected, etc. Due to the heavy weight of the pads, sending them overnight is really much too expensive (another $100 or so).Click Here to Go to Our Topper Pad Information and Ordering Page 4. Is there a money back guarantee, and what is the products manufacturers warranty?Yes, our topper pads come with a 365 day money back guarantee. If for any reason you are dissatisfied, you can return the topper within 365 days - no questions asked. All you pay is the return shipping (we refund the purchase price and the original shipping you paid for the product).In addition, the topper pads and pillows also come with a 10 year manufacturer's warranty against defects in materials and workmanship. A memory foam pad will soften a bit over its life, and this is not covered by the warranty. Typically, the type of defect covered by the warranty is that the pad becomes compressed in some area (stays compressed and doesn't recover). What has been my warranty experience with the pads? I have had very few warranty issues come up (less than 1%). But those that did occur typically came up within a short time of purchasing. It seems to me that from time to time there is a bad lot, and that within a short time the foam from this lot will begin to compress and not spring back after use. If your pad does seem defective, we would ask that the pad be sent in so we can confirm the defect. But after it is confirmed, we will send you out a new pad at no cost. Click Here to Go to Our Topper Pad Information and Ordering Page 5. Do we ship the topper pads to Canada?We don't currently ship the topper pads to Canada. Some Canadians have shipped the pads to nearby U.S. cities and picked the pads up from relatives or friends, or from the DHL depot in that city. Click Here to Go to Our Topper Pad Information and Ordering Page 6. If I return the pad, do I pay for return shipping?Yes, you would pay for return shipping. On receipt of the returned pad we will refund the original purchase price plus your initial shipping cost. So, your only expense will be the return shipping. Click Here to Go to Our Topper Pad Information and Ordering Page |
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