Warranty And Shipping Information
Warranty Information and Return Policies:
On this page, you will find the following:
Healthy Foundations' Mattress, Topper Pad, and Pillow Money Back Guarantee, and Return Policy, Warranty
365 day Money Back Trial
We offer a full 365 day money back trial on both our Healthy Foundations 10" and Memory Foam Topper Pads. How can we offer such a long money back trial? It is simple - we believe in our mattresses and topper pads and want you to have the chance to experience them without worrying about being taken or not having a long enough time to try out the mattress. Is there a cost on the return? The only cost is a $75 return fee on a mattress return and return shipping on a topper pad return. The only thing we do ask is that you give the mattresses and toppers a try for 30 days or so, since it can take that long for your body to adjust to a new mattress or topper pad.
Warranty for the Healthy Foundations 10" Memory Foam Mattress (20 Year Non-Prorated Warranty)
The manufacturer offers an unusually long and comprehensive warranty on the 10" mattress. The manufacturers' warranty is a 20 year warranty with no pro-rated costs. The Memory Foam Mattress Warranty reads that the manufacturer guarantees the mattress to be:
... free from manufacturing defects from construction and raw materials including stitching, foam breakdown and layer separation.
This warranty covers the above under normal household / personal use and service for the entire warranty period. The warranty is effective from the date of purchase by the original purchasing customer. Proof of original purchase is required by filing the appropriate paperwork with [the manufacturer].
This warranty does not cover damages due to negligence, abuse or improper assembly.
Warranty is not transferrable.
Click Here to Go to the Healthy Foundations 10" Memory Foam Mattress Information and Ordering Page
Topper Pads
Our topper pads come with a 10 year manufacturer's warranty against defects in materials and workmanship, and the pillows with a 3 year warranty.
A memory foam pad and pillow will soften a bit over its life, and this is not covered by the warranty. Typically, the type of defect covered by the warranty is if the topper pad or pillow becomes compressed in some area (stays compressed and doesn't recover). Does this type of problem happen often? - No. I have had very few warranty issues come up (less than 1% for the topper pads and pillows). But those that have occured with the topper pads and pillows typically came up within a short time of purchasing. It seems to me that from time to time there is a bad lot, and that within a short time the foam from this lot will begin to compress and not spring back after use. If your topper pad or pillow does seem defective, we would ask that the pad or pillow be sent in so we can confirm the defect. But after it is confirmed, we will send you out a new pad at no cost.
Shipping Information
Our The Healthy Foundations Memory Foam Mattresses.
We offer free shipping on all our mattresss.
Our Healthy Foundations 10" Memory Foam Mattress is manufactured in Europe and shipped via UPS Ground from our fulfillment center in Russellville, Kentucky. The 10" mattress typically ships 1-2 business days after the order is received.
Click Here to Go to the Healthy Foundations 10" Memory Foam Mattress Information and Ordering Page
Topper Pads and Protect-A-Beds Mattress Covers
We are offering Free Shipping within the Continental U.S. on all orders for our Topper Pads and Protect-A-Bed Premium Mattress Protector Pads. Please note: Our Topper Pads are generally shipped 2 - 3 business days after you place your order by UPS Ground. After being shipped from our warehouse in California, they take an additional 1 - 6 shipping days to be delivered, depending on the distance from our warehouse, to your home. Once your order is shipped, you will receive an email from UPS telling you the tracking number, the date shipped, the date delivery is expected, etc. If you ordered the Protect-A-Bed Premium Mattress Protector Pad with your topper pad, the Protect-A-Bed Premium Mattress Protector Pad ships separtely from the topper pads and ships from our warehouse in Kentucky within 1 - 2 business days after your order is placed.
After being shipped, the topper pads and pillows take 1- 2 shipping days to reach West Coast addresses, 3 - 4 to the Midwest, and 5 - 6 days to those on the East Coast. See our UPS Ground time-in-transit map to see how many days it takes, once your order is shipped, to get to your destination. Once your topper pad or pillow order is shipped, you will receive an email from UPS telling you the tracking number, the date shipped, the date delivery is expected, etc.
Express Shipping
Next day and 2nd day air shipping are available for the pillows. Please call 800-607-0340 for an exact shipping quote for express shipping of the pillows.
The Topper Pads are only shipped by UPS Ground - there is no express shipping for Topper Pads. They are just too heavy and bulky to be able to be shipped reasonably by air - often the charge would be $80 to $100 or more.
Shipping to Hawaii and Alaska
We do not currently ship our topper pads or pillows to Hawaii and Alaska.
Click Here to Go to Our Topper Pad Information and Ordering Page
Shipping to Canada
We don't currently ship to Canada. We just had too many problems with packages getting stuck in customs for extended periods.
Shipping to APO addresses
We no longer ship to APO addresses due to unforseen increases in shipping costs.
