FAQs On Our Healthy Foundations 10" Memory Foam Mattress
General Questions About Our Memory Foam Mattress
- Is there a retail store near me where I can try out your mattress?
- Which mattress in a store, most likely a Tempur-Pedic TM mattress, has the closest feel to your mattress?
- Why should I buy your mattress vs. the other memory foam mattresses that are out on the market?
- Isn't kind of crazy to buy a mattress over the internet -- without first being able to feel it and try it out?
- How does the mattress return work? Do I have to somehow compress them and ship them back to you? (you don't)
- Given your generous 365-day money-back return policy, how do I know that I won't be sold a mattress that was used and returned?
- How many of these mattresses have you sold? Do you really sell many of them?
- How long is the expected life of the mattress -- will it last?
- How does the warranty on the mattress work?
- Do you need to buy a topper along with the mattress? Or do you just buy the mattress on its own?
- Do your mattresses sleep hot?
- Do your mattresses have an odor?
- How do I know if I can use my current foundation with your mattress?
- I don't have a foundation for the mattress, or I need a new one -- since you don't carry one, where can I get a new foundation?
More Specific or Technical Questions About Our Memory Foam Mattress -- Sizes, Prices, Shipping, Foundations That Can Be Used With It, Etc.
- Where are the mattresses manufactured, and where are they shipped from?
- What are the prices?
- What are the dimensions and weights of the mattress? And what are the sizes of the boxes they are shipped in?
- Since you don't carry a foundation, where can I find a foundation if I am interested in geting your mattress?
- Can I put the mattress on a solid surface, or does the mattress need good ventilation (air holes, slats rather than a solid foundation) so the moisture your body puts out during the night won't stay in the mattress and cause problems with mold or other issues?
- Can you use your mattress with an adjustable foundation?
- What is the money-back trial and warranty on the mattresses?
1. Is there a retail store near me where I can try out your mattress?
Certainly one of the most frequently asked questions I get is, is there a place to try your mattress out before I buy it?
And I understand. I would want to touch and feel it too. It's a somewhat strange idea to buy a mattress you've seen only on the internet.
The answer is no, we don't have our mattresses at retail stores. I don't want to become a wholesaler. I've seen people who have tried to do that, it looks like a nightmare to deal with all kinds of retail stores all over the country and develop products. It's not something I'm interested in.
I really just have this mattress that I found through testing and I think works well for people and the reviews are really terrific on. And I just want to concentrate on doing the best job I can on that, but no we don't have it in retail stores.
So, is there a way to get a sense of the feel and comfort of the mattress from the online experience?
And what I would tell you is, it is important I think is to at least know if you like a memory foam mattress or not.
Memory foam mattresses are a little different than ordinary mattresses. And that there's a couple different layers to it and until you lay on one you don't really understand. There's this top soft part and that's the memory foam. This memory foam layer can be anywhere from 2 inches thick to 6, 7 inches thick. If it is 6 - 7 inches thick, I've found you almost just kind of lose yourself and sink into.
But typically its 2 - 4 inches of memory foam. Ours has 4 inches (a 2" layer of 5 lb memory foam topped by a 2" layer of 4 lb memory foam).
And then beneath the memory foam layers, there's a core part of the mattress that is 4 - 8 inches thick that is the support layer of the mattress. I think it needs to be at least 5 - 6 inches of good density material to be both supportive and durable. And it is important to have this minimum thickness for the comfort of the bed (if it is thinner, you can feel as though you are bottoming out when you lay on the bed).
So ours is 6 inches thick - actually it is made up of 2 layers of 3" foam with an eggcrate top to allow good airflow. And the foams are a very good density, 2.3 lb, to ensure that they will stand up over time (many memory foam mattresses put less expensive core foam in, at 1.6 - 1.8 lb density, and you can feel the difference in terms of comfort and it is also makes the mattress less durable).
And so this core foam is the firm supportive part, when you sink into the memory foam, you're going to get to this firm supportive part.
So, there's this yin and yang of this soft memory foam and the firm part that's the core part of the mattress. So before you buy a memory foam mattress please go out there and lay on some. They'll hopefully have a range of soft, firm and in-between mattresses to choose from that use different types of memory foam combinations and different types of core foam. And see if you like that feeling of sinking in to the mattress, then getting to a firm supportive part. And which level of overall softnerss/firmness of those different feels that you like.
Ours is on the firmer side of the memory foam mattress continuum. Once you get used to the top having a soft, conforming memory form feel -- this is the layers that helps you with that pressure reduction -- then you get that feeling of firm support from the firm core foam we use in our 10" Memory Foam Mattress.
Overall, if you look at all our reviews of our mattress, people tend to rate it is a firm mattress - but not overly firm. I think that is the reason why we get such good reviews. The mattress tends to walk the line between too soft and too firm, and on the few returns I get this shows with about equal amounts saying the mattress was softer than they liked and those saying it was firmer than they liked.
So if you like the feel of memory foam, and you like the idea of it being a firm mattress, then ours may be in your ballpark.
And that's where the reviews really come in. The reviews we put up on the right-hand side of the memory foam mattress page are encompassing not just people who liked it or just the best reviews; they're everyone who was in our test. And everyone since who has wanted to put in a review. Overall, we now have over 400 reviews that customers have posted on the site - which offer a wealth of information on the mattress' feel and comfort.
So there is this group feedback that you're getting as to how it worked for people and a lot of people left a lot of detail. And what I've found, is since we've put up these reviews, it seems to give people this mind's eye experience that you don't get from just spending 15 minutes, at most, lying on mattress in the store. It gives you insight into how the mattress really performs over time, because most people didn't put the reviews up until at least 3 or 4 months that they had slept on this mattress.
So by reading through a bunch of the reviews, hopefully you will get a good feel of whether our mattress offers the feel and support you are looking for.
And again I don't cherry pick reviews - I think it is important that they really represent our customers' experiences so you can get a very good idea of whether the mattress works for you. Since I offer a 1 year money-back trial, and returns are expensive, I don't want you to buy unless you feel it will really work for you.
So while I know being in a store and trying out the mattress for a period of time seems like it would give you the best sense of whether a mattress would work, in my experience it gets you a general notion but not a specific idea of whether the mattress will work for you in your home.
The sort of detailed reviews we offer on our mattress have really seemed to help get a good gauge of whether our mattress will work out for you when you really use it in your home.
What evidence supports this? Because 96% of our customers say they would recommend our 10" memory foam mattress, which for a sight-unseen mattress is really remarkable. And I believe a large part of the reason people are so satisfied with our mattress is that they were able to get a good sense of its feel and support from the reviews, and only bought it when they felt it was a good fit for them.
2. Which mattress in a store, most likely a Tempur-Pedic TM mattress, has the closest feel to your mattress?
I get this question a lot and I understand why, people want to have a sense of what our mattress might feel like.
So the question is: what mattress at a local store might give us a similar feel to your mattress? And usually since Tempur-Pedic TM is the most available at local stores, the question is that's specifically which Tempur-Pedic TM line gives the most approximation of how ours might feel?
And the problem with this is even though Tempur-Pedic TM has 18 different models, and you might find all of those at local stores, the consistency and the feel of their memory foam is just very different from ours.
To add to the complexity they have a few different types of memory foam. Their basic Tempur TM is pretty firm at room temperature, their HD is a little softer, and their ES is their 4lb memory foam is the softest and has kind of the nicest feel at room temperature. And they've come out with other denser foams as well as one in the 2.5 lb range for their Simplicity mattress.
So they are using a lot of foams in a huge number of different models. I'll be honest - the shear number of their new models has just made it impossible for me to feel comfortable comparing our 10" memory foam mattress to any of the Tempur-Pedic TMs. What can I offer, then, as some sort way to get a sense of whether our mattress might work for you?
I know that our memory foam mattress overall gets rated as a firm mattress by our customer reviews (which they don't typically post till they've owned the mattress a few months at least).
So if you try out some memory foam mattresses in a store, and like the softer feeling mattresses that you really sink into, I don't think you will like our mattress.
But if instead you find that you enjoy an overall firm feel, then ours may be up your alley and I would suggest reading over a bunch of our reviews since these really seem to help people get a mind's eye of how our mattress feels and whether this is the kind of feel and support that might work well for you.
The best way to kind of get a sense of this is to read over maybe a half a dozen or a dozen to get a good idea of how ours actually sleeps over time, not just how it feels for the few minutes you lie down it in a store.
And if you end up reading the reviews and thinking that gosh this sounds like this is in my ballpark, it's a firm feeling, but that nice soft conforming layer of the top, then ours might work for you.
That is the best way, I think, you can work through that idea of what feels comfortable in a store and how it translates into how you might like ours of not. The reviews are really our best way of giving you a sense, a mind's eye of how ours might feel over time and it's been pretty effective since we have such a high satisfaction rating.
96% of our reviewers say that they would recommend our mattress to a friend, and I think one reason this is so high is that the reviews are a very effective way of giving people a real notion of whether ours is in their ballpark in terms of feel. So I hope you use them and I hope you find them helpful.
3. Why should I buy your mattress vs. the other memory foam mattresses that are out on the market?
You know this is a tough but fair question and I've ducked it for a long time because I just hate it so.
I like that people find us when they're interested in a memory foam. I put out so much information just to try to answer their questions and let people decide for themselves if this mattress might work for them.
I like this approach because I hate selling - I don't want someone to buy unless they really feel that our mattress makes sense for them. And I don't ever want to feel like I'm hard selling, or pushing our mattress on anyone.
But to answer the question, there are some things that make our memory foam mattress different from others out there, and I would like to put those out there for you to consider.
One is how it was picked. You know when I was chosing this mattress and did the test (with 6 different memory foam mattresses being randomly tested with over 300 testers), I didn't know if any of the mattresses would be good enough. That is, if people would like any of them enough so I would want to carry that mattress on the site. I wasn't just trying to have a mattress to sell a mattress. I can't speak for other retailers out there, but that wasn't enough for me.
I wanted a mattress that really spoke to people, that really got a good response from people for comfort and that they would recommend to a friend highly.
Luckily one mattress really outperformed the rest by a substantial margin - both in terms of people's ratings for comfort, lower returns, and a much higher % saying they would recommend this particular mattress to a friend.
These very positive results from actual customers made me feel comfortable offering this one mattress on the site. And since then, the mattress has continued to get a great response from our customers and even higher ratings - with now over 300+ reviews, 96% say they would recommend our 10" memory foam mattress to a friend. One reason I think the ratings have gone up is that the reviews have helped people now understand whether this mattress will work for them or not.
So I think that's one thing very different about our mattress. We have vetted this mattress for you through the initial randomized test of 6 different options, and we have continued to provide you with information from real people about how it works for them so you can make a better buying decision. I don't think other places have that sort of focus and we really do. It is a customer oriented focus.
Another thing that makes us different is my insistence on quality. I feel strongly that the memory and other foams used in our mattress meet the highest possible standards. That is why I've insisted that all our foams be Certipur-US certified. Only a small portion of foams meet these stringent standards, and I feel it is important to have our foams meet these standards to ensure that our product doesn't contain known harmful substances like PBDE, heavy metals, formaldehyde, and is the lowest possible in terms of VOCs.
These concerns about the quality of the materials used in the foams is also why I only looked at US, Canadian, and European foams in my test - and why the foams used in our mattress are all made in the US. It would be much cheaper to sell a mattress made with foams from China, but I just don't trust that Chinese foams would not have fillers or other harmful ingredients added despite what the specs were (this sort of thing has happened to often with Chinese products). In addition, I don't feel comfortable using Chinese foams given the pollution issues related to Chinese manufacturing.
Finally, I have insisted on the memory and core foams used in our mattress meeting certain specs in terms of density to ensure that the mattress will be durable. And then I had the manufacturer have the mattress tested by an independent testing facility to ensure that it would really stand up over time.
And it came through with flying colors, testing in the top 10% of all mattresses this facility had tested.
One of the other ways that we differ from other memory foam mattress retailers out there is I only sell the one mattress that clearly outperformed all the others in our test. And it was close to a 12-month process to go through that testing, so I don't think I have the strength to do that ever again. It's the one time anybody has ever done a test like that or will. Because it's such a long expensive ordeal to do, I don't believe anyone will want to do this sort of thing again.
But the upshot is I don't have 5 or 8 different models or 18 like Tempur-Pedic TM to choose from.
And I hear from people all the time who are confused about all the different options. We have just the one, and we have so much detail about how that one works for people and how it feels that I hope it's easy for people to say "oh that makes sense" or it "doesn't make sense."
Another thing that distinguishes us is our 1 year money-back trial.
I don't know of anybody else ever offering that long a money-back guarantee on a memory foam mattress.
Why do it? It's just my way of trying to make it easy for people to try it in their own homes without getting stuck.
I talk to people all the time, they're having sleep issues. I talked to a guy the other day with 7 mattresses in one year. Now he's an exception but 3 or 4 of those he couldn't return. He was stuck and it just isn't right.
You don't know from lying a few minutes in the store whether a mattress is going to work for you and I really believe if you believe in your product then you should back it up.
So I offer the 1 year money-back trial. I believe in the quality of the mattress, and that our reviews help people get a sense of whether it will work for them. So I am willing to bet on you -- if you want to take the time to go over our information and look at it all, and think the mattress might work for you, then I'm willing to offer you 1 full year to try it out.
One of the next questions that comes up is how do I return a mattress -- won't this be a huge hassle and expensive?
In reality it is very easy to do a return with us, and at most it costs $75. But most people take our charitable donation option, and then we waive the return fee -- so the cost on these returns is $0.
What makes our returns easy it that they are all taken care of locally -- which means you don't have to pack it up and send it back to us. Worst case scenario we have 1-800-Got-Junk that comes to pick up mattresses for us, and they cover most of the country. If we do this pickup, there is a $75 return fee. And that's the worst case scenario.
One of the things I don't talk about on the site, because I'm concerned people might take advantage, is that most people actually do a different return option that we allow people - to make a charitable donation of the mattress.
If people chose to donate the mattress to a charity, I waive the $75 fee - so they get all their money back if they donate it. I like that this keeps the mattress out of a landfill, and also that somebody in need gets the mattress.
And again, this happens locally, so you don't have to pack it up.
We also try to do the return very fair - we don't have any gotchas or any special requirements on a return that if you don't follow will invalidate the return.
So unlike other online and brick and mortar retailers, we don't require you to send back the returned mattress in "as new" condition, in its original packaging, etc. These kind of requirements just doesn't make any sense to me; you can't resell a mattress anyway.
And that raises questions in lots of peoples' minds of what these people do with these mattresses if they have it has to be as new - whether the returned mattresses are resold.
I get this question from customers from time to time, and I understand their concerns. But in our case, we never get a mattress back because the returns are handled locally. So not only do I say we don't resell any used mattresses, it is impossible for us to do so since we don't get them back.
So I think that's a fair way of doing it. And I don't believe people take advantage. I found my customers to be very nice people who just want to find something that works and are very appreciative of being able to take advantage of our money-back trial.
The other thing that makes us different from other memory foam mattresses out there is our shipping process.
Typically our stuff is shipped next business day. On the site I say 2-3 but I try to be faster and usually it goes out the next business day after you place your order (the mattresses ship from the warehouse in FL).
Additionally, the mattresses are not compressed until they are shipped. I think that this is important - it's better for them not to sit around in a warehouse, already compressed and in boxes, for months and months. I like it that our mattresses are not compressed until an order comes in and then sent off the same day.
I believe that is a big reason why we haven't had one problem with our mattress recovering to its full size after being opened.
As I write this, we've shipped a few thousand of these mattresses and there hasn't been a single issue of the mattress not recovering to its full dimensions once it is opened. Not one issue .
In terms the actual shipping, we use FedEx ground and they do a great job. After the mattress ships, they send out an automatic email with the tracking information so you can track it.
It takes 2, 3 days to get delivered up the East Coast, up to 5 days or so if you go across the country. It's pretty fast and it comes right to your door. That has worked very well for us, and if someone has special delivery needs they can manage the delivery with the FedEx Delivery Manager utility.
So those are some of the things that make us different than our competitors, and I appreciate you taking the time to read them over.
4. Isn't kind of crazy to buy a mattress over the internet -- without first being able to feel it and try it out?
Is it crazy to buy a mattress on the internet? Without having touched it or laid down on it, even if just a few minutes in a showroom?
It does sound kind of crazy, but it works really well for us and our customers. And if you need to have that experience of touching and feeling first before buying, I certainly understand.
But for those people who are open to our way of doing things online, there are some real advantages.
I do suspect almost everybody who comes to our site has just gone to a retail mattress store and laid on the different options and decided that memory foam out of the latex or interspring or airbed options, memory foam was really what appealed to them.
If somehow you haven't, I do encourage people to at least tried out a memory foam mattress in a store before buying one. Just to make sure they like the soft, sinking feeling of the memory foam layers and the way it conforms to your body.
But after you've decided that you are interested in a memory foam mattress, does it make sense to buy one on the internet?
Ok, I know it is a bit counter intuitive, but I've found that trying out a mattress in a store, for a fair amount of people, doesn't end up giving them a very good idea of whether they will like the mattress in their own home.
Part of this is simply due to the short time that people lie on a mattress in a store. You just don't get much of a feel for the overall comfort of a mattress from a few minutes on a bed (often under the watchful eye of a salesperson).
Further, something that felt good for a few minutes in the store may not feel as comfortable when you are sleeping on it for 6 - 8 hours a night. I often hear this about plush mattresses - they felt so nice and soft in the store, but after a full night this softness turned into insufficient support and back pain.
Also, a store's mattress may be fairly well broken in when you try it out and a new on may have a very different feel.
Lastly, for memory foam at least, heat can make the memory foam feel softer. So a store that is warmer than your bedroom may give you a inaccurate sense of what the mattress will feel like in your home (especially if you sleep with the windows open, like I do).
I think all these factors may contribute to why a mattress feels different when you get it home vs how it felt in the showroom.
And I hear this often from people - that the mattress they thought was perfect turned out to be a disappointment when they used it at home. Which is why they are now contacting me (after often not being able to return this mattress, which they didn't worry about when they bought it since it felt so good in the store).
We offer a different way to buy.
If you've already decided that you like the feel of memory foam, the reviews from our customers offer a very different way to judge whether our mattress might work for you. What makes the reviews very different then a few minutes in a store is that I don't ask people to post them till they've had the mattress a few months.
So you aren't getting people's initial impressions after a short time on the mattress. You are instead getting their experience based on hundreds of hours of sleeping on the mattress.
Also, this depth of information - we have over 300 reviews now for the mattress alone - gives you a substantial amount of feedback to base your decision on rather than just a few minutes on a bed.
For example, if you are concerned if our mattress will sleep hot (a common question people have about memory foam), you can use the reviews like a database and just search through them for ones talking about this issue.
I did this myself when writing the copy for our mattress page, and I thought it was a great way to answer the question since it was based on objective information rather than my opinion or sales hype you get so often about mattresses.
In case you are interested in this question, while a fair amount of folks had this concern, most found that it didn't sleep hot. And those few that found it warm just adjusted their covers so they were comfortable. In all, of the 381 reviews analyzed, only 9 of the 68 who wrote they were concern about the mattress sleeping hot found it slept warm, with just 2 of these people deciding to return it for sleeping too hot.
Bottom line - Of 381 reviewers of the Healthy Foundations 10" Memory Foam Mattress we looked at, only 9, or 2.3%, said it slept hot, and only 2 - or less than 1% returned it due to their feeling hot on the mattress.
I love that you don't have to believe me at all - unlike a store where the only source of information is a commissioned salesman, on our site you can ignore me completely and go straight to the horse' mouth and see what real people are saying about the issues you are concerned about.
In addition, I've found from talking to people that after people read over some reviews (some read a few, while others tell me they read them all), people tend to get a good minds' eye of whether our memory foam mattress has the feel and support they are looking for.
This isn't the same as if you were laying on it in a store, I understand. But the bottom line is whether it is effective at helping you understand if the mattress might work well for you. And based on our low return rate, it works surprisingly well.
So that is my understanding of why our process seems to really help people identify if our mattress will work for them. And while you don't get the visceral feel for the mattress you would in a store, the information you do get that you can't get in a store - how the mattress works for a wide range of users over time, the general consensus you see on the mattresses overall feel and support after spending hundreds of hours on it, specific feedback on issues you may be concerned about, etc. - gives you an alternate way of getting a clear idea of whether our memory foam mattress might be a good fit for you.
And if it doesn't work out? Unlike many stores, you won't get stuck since we offer our unmatched 1 year money-back trial.
And what is our customers experience with the mattress they bought site unseen?
This is really the bottom line, and as you can see in the reviews 96% of our customers saying they would recommend our mattress to their friends. A shockingly high figure for any mattress, but especially for one bought without having our customers ever having seen or touched the mattress.
I don't know, of course, if the mattress will work out for any specific person even if overall the reviews and ratings are so amazingly high.
That is why I encourage you, if you are interested in a memory foam mattress, to read over some of our reviews. After you do, you should get a good sense of whether our mattress might offer the feel and support you are looking for.
5. How does the mattress return work? Do I have to somehow compress them and ship them back to you? (you don't)
I get this question a lot because people like our idea of giving a money-back trial. And that we offer a 1 year trial, longer than anyone in the industry, is something they like a lot.
But people have a few concerns about it that I hear a lot.
First, people wonder if there are any gotcha clauses. Like a restocking fee, requiring that the mattress be in like new condition, etc.
And the answer is no. No restocking fee, no requirement that it be like new with the original packaging, etc.
The only fee is our $75 return fee, but as you will read below most times we waive this as well.
The other concern I hear is, well this sounds great, but how would I ever get the mattress packed up and shipped back to you?
And the answer is that you don't have to do ship it back to us.
All returns are handled locally. That is, we offer two return options, and both are taken care of locally so you won't be spending any money to ship something back to us. The two options are either for us to have a hauling company pick it up from your house. If you chose this option, there is the $75 return fee. And the hauling service we use covers 96% of the US.
The other option, though, is the one most people pick.
And I don't discuss it on the site because I don't want people to take advantage somehow.
But this option is to donate the mattress to a local charity. And as a way of encouraging this we waive the $75 return fee.
I wanted to offer this option both to keep the mattresses out of landfills and also so that mattress might go to someone in need who could really use it.
People really like this option, and I'd say 95%+ chose it.
For most people, it is fairly easy to donate a mattress to a charitable organization. They contact a local charity that picks up used items, like Goodwill, Salvation Army, Veterans, The March of Dimes, etc. and they will come and pick up the mattress. Then people just email me the receipt (often people just take a picture of it with their cell phone and email that to me) . And once I receive it, I refund the entire purchase price.
The one exception to this has been in the NYC area and a few other towns where charities don't accept mattresses due to concerns about bed bugs. And in these cases, we just arrange a pickup for the mattress with our hauling service.
So it is just that easy to return one of our mattresses. We are very different from most other mattress retailers in this way, so if you are considering other options you should check the specifics of their return policy since often they do require that you send it back to them (which can costs hundreds of dollars since you would have to send it flat with a common carrier).
6. Given your generous 365-day money-back return policy, how do I know that I won't be sold a mattress that was used and returned?
I understand people's concerns here, and as the answer to the prior question about how a return actually works points out, it is impossible given our return procedure, where all returns are handled locally to the customer, that we would sell or ship a returned, used mattress.
Why? Because we never get any returned mattress back. As the previous question went into detail, all returns get handled locally (to the customer) with 96% being donated to a charity of the customers' choice and the small remainder picked up and disposed of by the national hauling service we use.
So beyond the fact that reselling a used mattress is probably illegal to do in most states and also, I believe absolutely unethical, in our case it also isn't even possible since no mattress is ever returned to us physically (so we can't reship it).
Also, by donating almost all of our mattresses, they end staying out of landfills and a needy individual gets the use of them (or it brings in money to a charitable organization).
So it really is a win/win. Customers are assured of getting a new mattress, and the returns really help charitable causes with millions in mattresses donated over the years.
7. How many of these mattresses have you sold? Do you really sell many of them?
I get this question once in a while - if we really sell many of these mattresses.
And I think part of it is to gauge the kind of company they are dealing with whether we are substantial or not.
But also to get a sense of whether there are other people doing this too, buying our mattress off the internet, so that they can know that it isn't a crazy thing to buy a mattress off the internet.
So the first issue of whether we are a substantial company or fly by night.
And as far as that goes, with over 20 years now selling memory foam and 16 years on the internet, we are one of the longest standing companies specializing in memory foam. We also have maintained our A+ rating with the BBB for 12 years, which also shows our commitment to our customers and longevity.
As for whether people really do buy our mattress site unseen, we do sell a lot of mattresses. Literally over ten of thousands over the years since '98.
In the 4 years we've carried our current 10" Memory Foam Mattress, we've sold a few thousand.
So, we sell a fair amount of these. And with 300+ reviews, 96% of reviewers say they would recommend our mattress to a friend. Which shows that people not only are comfortable buying the mattress, but also that the process we have for educating folks about our mattress so they get a good idea if the mattress might work for them, really works.
So while it may sound a bit crazy- buying a mattress online without ever seeing it or feeling it - in fact not only do people buy our mattress site unseen based on our online information and reviews, but for most it works out as our industry high recommendation rate shows.
And with our 1 year money-back trial, those few who aren't satisfied are not stuck like they might be from a traditional mattress retailer.
8. How long is the expected life of the mattress -- will it last?
This is a real concern to people. Will the mattress last?
Because a mattress is a significant investment. And I have talked with lots of folks over the years have already been burned when they spend a lot of money on a mattress, and after a few years, it lost its comfort.
So I know how important it is to people that because of the size of this investment, that a mattress really last.
In terms of our mattress, I really wanted to get a sense of its durability before I sold it. I only wanted to sell it if I knew it would stand up over time.
So I had the manufacturer run some durability testing because this particular mattress was designed just for us. So it didn't have a track record on its own. The foams used in it had been out there for some time and they had a good track record independently, so there was every reason to believe it was a good and durable mattress. But I wanted them to do also specific testing on this configuration.
So, they took it to the lab and did two different types of durability tests. There is one where you take a 240 lb roller and roll it over the mattress a hundred thousand times. Given the weight of the roller, this is a pretty comprehensive test for how the mattress will compress over time and use.
And there's another one where you take a half a bowling ball and a hundred thousand times you repeatedly jam it into the mattress to see if it will form and impression. And in both tests, our 10" Memory Foam Mattress did really well. It scored in the top few percent of the mattresses they tested at that facility.
So based on these tests and the track record of the foams themselves, I was pretty confident this would be a durable mattress.
And it has proven so in real use, with only a handful of warranty issues out of thousands of our 10" Memory Foam Mattresses sold.
The manufacturer does give a 10-yearwarranty on the mattress, so they also feel pretty confident about its durability. On the few warranty issues that have come up, they have taken care of them all and quickly. And they are a large, established company I'm very confidant will be around to take care of any issues that may come up.
9. How does the warranty on the mattress work?
The mattress warranty is something I worked really hard with the manufacturer to sort out before selling because I really strongly believe that you need to take care of your customers on this.
If there is a problem we need to take care of it.
And I've heard too many people say that they had a mattress, whether it was a regular or a memory foam that felt a compressed area and it may have been a half an inch, and inch, whatever it was, it didn't match up to what was determined to be the minimum amount where the warranty would take care of it.
So they might have and inch compression but the mattress required an inch and a half and they were told that wasn't covered by the warranty.
And I don't think that's correct. So here's what I've done.
I'm a good customer to this manufacturer. They like me. At least as a customer. I carry a lot of weight.
So I asked them to, if I feel its important based on what a customer is telling me, that I want us to take care of any problems that seem real and affecting the comfort of the mattress. I didn't want to have a warranty where it defines the level of indentation at 1.5 inches and so a customer with an inch is turned down.
We've only had a few warranty claims, but in each case the manufacturer didn't require the customer to send back the mattress. Instead, they've asked the customer to the problem by sending in pictures that illustrate the issue and to describe the issue that is going on.
And if it turns out to be something that is significantly altering the feel of the mattress for them, my intention is to take care of it.
So, for example, if the problem is a dip in the mattress, we've asked the customer to show a picture of the mattress with a straight edge over this area, and then have a ruler placed into the dip to measure the amount of indention.
Now in the language of the warranty - we kept it purposely vague which some people seem to be concerned about. They want it defined.
The reason I didn't define an inch of compression, for instance, will trigger a warranty claim and replacement, is that I didn't want a claim to be excluded because it comes up 1/4" short of an inch.
So my intent wasn't by not defining the level of indentation required for a warranty claim to somehow make it harder to have a warranty claim, but to make it easier.
So the warranty procedure is hopefully pretty simple and, in the few cases we've had, worked well. If there is some sort of problem, I just ask the person to tell me what the issue is and to send me pictures and that hopefully show me what the problem is.
And then we'll take care of it, that's my intent.
That's how the warranty process works. Again, it was left purposely fuzzy and please don't let that put you off. It wasn't left fuzzy so, like many warranties, it would be used against you. That's not our intent here. Our intent is, if you have a problem, we're going to take care of it. That's what we're going to do.
10. Do you need to buy a topper along with the mattress? Or do you just buy the mattress on its own?
This was kind of an unexpected question. I hadn't gotten this with past mattresses, but I get this a fair amount - do I buy the mattress alone, or do I need to buy a topper along with it?
And I'm not clear what I've done to mess up the site what people get that confusion. I apologize about that.
Really the mattress is meant to be a stand-alone product. It already has 4 inches of memory foam as the top layers of the mattress, so I don't recommend people buying a topper along with buying a mattress.
If people are buying a topper along with a mattress in order to make the bed into a soft bed, I don't recommend this either.
And here's the reason - I think this mattress is firm and I think people should but it if they're looking for a firm memory foam mattress feel.
If you're looking for a soft mattress, you know, I would have designed a different mattress from the ground up. In other words, ours has really firm core or base firm. And if I was trying to have a softer memory foam mattress, I wouldn't just put more memory foam on it. I would change the firmness of the underlying foam of the base foam so that it wasn't as firm. And start that softness process with the core.
So that's one reason I haven't put up an additional ordering section right next to the main one where here's what you can do to buy the mattress, and here if you want a softer version, you can order with a topper. Because that isn't personally how I would go about finding a mattress that was a softer memory foam mattress.
That being said, I've had at this time, about 6-10 people initially, I mean they liked the mattress and they wanted to keep it and they felt it was firmer than they liked. So they added to much topper and so far the results have been very mixed. About half didn't like it even with the topper, and about half liked the softer feel with the 2 inch topper (I don't recommend adding a 3 inch to the mattress, you just end up sinking in too much).
So I don't have a real great option for folks who do end feeling the bed is overly firm. Adding a topper may or may not help.
What I recommend, therefore, is that you only order our memory foam mattress if you are looking for a firm feel. And, so, you would order it alone with no topper pad. If, after trying it for a bit, you decide it is firmer than you like you could try a topper. We offer, for people who have already bought our mattress, a topper at a 40% discount.
So you can try it , and if it didn't work to make the mattress as comfortable as you like, you can return it. You can obviously return the mattress too if it doesn't end up working out.
But that's what I would suggest rather than buying both at the same time. Try the mattress first, see if you like it. Get used to the firmness level. It often takes a period of time for people to get used to it. And then if you want to try the topper, then that works well. But they're not meant, it's certainly not that the topper is an accessory to the mattress. It's not; the mattress is its own stand-alone thing that really is something that you should think about buying if you like a firm mattress or the way people relate to it in their reviews.
11. Do your mattresses sleep hot?
I get this question a fair amount and I think the concern may come from people reading on the internet that these mattresses can tend to sleep hot. And I understand that.
That's one great thing about the reviews is that what I can do instead of giving you my feeling about it I can just look at the data that people gave us from the reviews and see if it really was a problem.
When I send out our requests for reviews, which I send to people after they've had the mattress a few months, I ask them to comment on whether they've found the mattress hot to sleep on.
And while their responses show many people have this concern, in fact very few actually find that the mattress is overly warm to sleep on.
Here is what we found: 68 of the 381 total Healthy Foundations 10" Memory Foam Mattress reviews we analyzed did mention a concern of whether it might sleep hot. Of these 68 reviews, 42 said that the Healthy Foundations 10" Memory Foam Mattress did not sleep hot, 13 said it was slightly warm at first, but that they adjusted or the warmth was not an issue, and 4 reviewers solved their own heat issues with a change in mattress covers or blankets.
Some comments were "Neither of us find it to be HOT - just very comfortable", "The weather was still pretty warm when we first got it, but it did not seem to sleep noticeably hot to us. Now, in winter, we use the same blankets as before - no noticeable difference there either", and "I'm always hot but I don't have trouble with this mattress (we use an additional mattress pad which probably helps)".
Only nine reviewers of the 381 total reviews said the mattress was warm or hot, resulting in two returns for this problem.
Bottom line - Of 381 reviewers of the Healthy Foundations 10" Memory Foam Mattress we looked at, only 9, or 2.3%, said it slept hot, and only 2 -- or less than 1% -- returned it due to their feeling hot on the mattress.
So while there is a lot of talk out there about memory foam sleeping hot, in our case, based on our customers actual experience on our bed (and all are posting reviews after sleeping on our bed for at least 3 months), in reality the vast majority of reviewers simply didn't find that sleeping hot was an issue.
So while this is something you hear about as an issue for memory foam mattresses, I can only say that for our memory foam mattress this is something that only comes up rarely as a problem.
I think that may be because there is a cool max cover on the mattress and that cool max fabric incorporates the cool max fiber supposedly wicks away your body's moisture to help you sleep cooler at night.
It also may be that people who feel a bit warmer on our mattress simply adjust the covers they use or add a quilted mattress pad to the bed to help it feel more comfortable.
Whatever the case, though, based on the actual data from people's reviews and our returns it doesn't happen often that someone finds the mattress to sleep uncomfortably warm.
12. Do your mattresses have an odor?
This is another of those issues that I get all the time. People have a fair amount of concern about this.
Again they may see this as an issue they read about on the internet. But in this particular mattress it just hasn't been a problem.
What do I mean by not a problem? With thousands sold, I think I've had one person return the mattress because they found there was an odor.
Now for other memory foam mattresses this might be an issue. I know when I sold Tempur-Pedic TM (from 1994 - 1999), customers often found the initial odor overwhelming. But for the memory foam we use in our mattresses, this is just not something I ever get a complaint about.
Why is this? It may be due to the way in which the memory foam we use is manufactured (the catalyst they use in the foaming process doesn't have an odor like some that other manufacturer's use) or perhaps because we vacuum pack the mattresses (which may pump out the odor during this packing process if there is some picked up during the manufacturing process).
Or perhaps it is because all the foams we use in our mattress meet the Certipur-US ® strict standards for low VOC emissions.
But whatever is the reason, the bottom line is that in our customer's reviews, almost no one says that they find the mattress has an odor.
I looked at this again recently looking over all 381 reviews we had received at this time. 48 reviewers commented about whether the mattress had an odor -- and 47 of these said very positive things about the odor, or lack there of. Most said that they found the "the mattress really did not have much, if any, odor to it". In pure numbers, of these 48 reviews, 26 said there was no odor at all, 9 said the odor dissipated within a few seconds to a few hours, 4 said it dissipated within a few days, and 7 said it dissipated within 1 - 2 weeks.
Typical comments were, as one person noted, "It [the mattress] also had a minimal smell when we first got it, but that has now gone away completely (I have a very sensitive nose)". About the worst comment we got on this was that "At first there was a slight odor, but that went away after about 2 weeks".
I have to admit I was a bit stunned after reading through all the reviews. Despite the general perception people have that a memory foam bed has a strong initial odor -- I get this question a lot -- only 1 person out of 381 found it to be a problem with our 10" Memory Foam Mattress.
So while odor may be an issue for other memory foam mattresses, it just isn't a problem with our 10" Memory Foam Mattress
Again, this lack of problem with odor is in contrast to other memory foam mattresses out there that have much stringer odor kinds of concerns from what I gathered and people told me. This particular memory foam mattress just doesn't have this problem, which I really like.
13. How do I know if I can use my current foundation with your mattress?
I get asked by people how to figure out if they can use their current box spring or foundation with our mattress or if they need to get a new one.
It's a pretty easy thing to check out first.
Just on the confusion of box springs and foundations, they look the same on the outside. It's the element that goes under your mattress, but traditionally box springs had real coiled springs in them and it had a pretty springy surface.
The mattress industry a while ago went to foundations for the most part that don't really have traditional coil springs, - there are other materials in there. Either wood or s-shaped springs or other materials that are more resilient. It looks the same but it has a much firmer feel than a traditional coiled spring box spring.
So the way to just check this out is to slide your hands underneath the mattress and push where your body would tend to sleep on that bed and see if it feels firm and resilient.
If it doesn't give much, just a half an inch if you push down a fair amount, then the foundation should be fine and work with our mattress.
You should also make sure it doesn't have any dips or any compressed areas. The foundation if it's kind of a uniform surface that should work well. You just want something firm and resilient.
If it is a problem then you may want to look at the FAQ that I put together on where to find a foundation and you'll find more information about your foundation options.
One other question I get on foundations is whether it is ok to put the mattress on a solid wood foundation or perhaps firm up your current foundation or box spring by putting a piece of plywood over it.
And in general, I caution about putting the mattress on a solid surface unless it has a lot of air holes to allow the mattress good ventilation.
The issue is that your body puts out moisture while you sleep, and if there isn't good ventilation for the mattress this moisture can stay in the mattress and eventually lead to mold issues on the bottom of the mattress.
That is why for platforms, I recommend ones with slats or if they have a solid deck, make sure it has plenty of holes to allow good ventilation.
And if you do put plywood underneath, it needs to have lots of air holes. We tell people to put quarter sized holes every 6 inches or so on the areas where you expect to sleep.
14. I don't have a foundation for the mattress, or I need a new one -- since you don't carry one, where can I get a new foundation?
I know that there are times when people do need to get a foundation when they are buying our mattress. They may be buying a larger mattress, or they may be starting from scratch and so need a foundation as well.
Since I don't specialize in foundations, I just offer the mattress only at present. But I've learned a lot about foundations over the years and have a few suggestions for you if you do need to get a foundation.
You might first want to check a local mattress store to see if they have a basic foundation that might work well. These are often made of wood framing, and work basically like a platform.
Online, you can find foundations at a few stores. Ones that will work well with the mattress, are EZ Sleep or EZ Fit Foundations (I like the EZ Sleep a bit better in terms of its construction), and the Semi-Fold Foundation (from Leggett and Platt).
While I don't have a specific retailer to recommend who carries these, because I don't know any particular retailer well enough to feel comfortable recommending their service, etc., you can google these different foundations and find retailers that carry them online.
Recently, people have been asking me about metal frames that they see online or in stores that also allow for storage underneath them. I've never tried these with a memory foam mattress, and so I don't feel comfortable giving you a recommendation to one. But if you search for "bed frames" on Amazon, you will see the kind of metal frames I'm often asked about.
And while these metal frames get high ratings in the reviews, I am skeptical that these really are appropriate for a memory foam mattress since the metal grid top has such think metal pieces for the mattress to sit on. I just don't think these would be that supportive (I like slats a lot better), and I'm concerned that over time the thin metal grid structure will get embed itself in the memory foam.
If you want something more upscale, you can find more expensive slat style foundations that pivot and allow adjustment (so the slats give firmer or softer support). Again, I haven't the overall experience to recommend a particular one, but if you search for "flexible slat foundation" or "european slat foundation" you will find options in a variety of price options.
Another, more expensive option, would be to use our mattress with an adjustable base. I don't have a specific one to recommend, but ours will work on any adjustable base (just make sure you are getting the correct size for the adjustable base you have).
Technical and Specific Questions About Our Memory Foam Mattress
1. Where are the mattresses manufactured, and where are they shipped from?
Our The Healthy Foundations 10" Memory Foam Mattress is manufactured in the US and shipped from Georgia. All the foams used in this mattress are manufactured in the US. When we were looking at different memory foam mattresses, we were very impressed with this manufacturer's committment to quality - which shows both in the high grades of foams used in the mattress (very high density base and memory foams are used) and in their backing it up with real, non-prorated 10-yearwarranty (see warranty FAQ below for details).
What I mean by real warranty is that our 10" Memory Foam Mattress' warranty, unlike so many other warranties I see out there for memory foam mattresses, does not have an inflated warranty period for sales purposes which, in practice , has all sorts of fine print that would make it nearly impossible to be able to make a warranty claim (sound familiar?).
Our manufacturer instead is really ready to stand by its product for what is really the expected lifetime of the product -- which is pretty rare in the mattress industry. So for 10 years you can rest secure knowing that if a warranty problem arises, it will actually be addressed and you won't be stuck.
2. What are the prices?
Our pricing for the The Healthy Foundations Memory Foam Mattress is:
Twin - $999,
Twin Long - $1049,
Full - $1199,
Queen - $1299,
King - $1,699
Cal King - $1,699
3. What are the dimensions and weights of the mattress? And what are the sizes of the boxes they are shipped in?The dimension and weights for the The Healthy Foundations Memory Foam Mattress are:
Twin - 39" x 75", weight 58 lbs
Twin Long - 39" x 80", 62 lbs
Full - 53" x 75", 82 lbs
Queen - 60" x 80", 98 lbs
King - 76" x 80", 125 lbs
Cal King - 72" x 84", 124 lbs
The mattresses ship compressed in boxes that are:
Twin and Twin Long - 50 x 19 x 19
Full - 50 x 19 x 19
Queen - 50 x 19 x 19
King and Cal King - 61 x 19 x 19
4. Since you don't carry a foundation, where can I find a foundation if I am interested in geting your mattress?
Foundations usually work with the mattress since they are pretty firm (they don't have traditional springs.
Most mattresses sold in the last 10 - 15 years come with foundations rather than "box springs". And since the foundations don't use traditional springs, they often retain their original firmness over time (the don't have springs to get softer over time, so the metal or wood support they use retains their basic supportive feel).
So we've found that people are often able to use their old foundation with our mattress. As long as the foundation still has a basically firm feel to it, it should work fine with a new mattress. And continuing to use the foundation not only saves you the money of a new foundation, but also keeps the old one out of a landfill.
But if your bottom piece is a traditional box springs with coiled springs, or your foundation is no longer firm and supportive, you may need to get a new foundation. Because if they have become soft over the years, it won't give you the kind of supportive surface that you need for the mattress.
We get asked where can you find a new foundation since we currently don't offer a foundation. You might want to check a local mattress store to see if they have a basic foundation that might work well (that offers firm support). These are often made of wood framing, and work basically like a platform. And for the most part they are fairly inexpensive.
5. Can I put the mattress on a solid surface, or does the mattress need good ventilation (air holes, slats rather than a solid foundation) so the moisture your body puts out during the night won't stay in the mattress and cause problems with mold or other issues?
Using an appropriate foundation is important. The foundation should be firm and supportive. Many people are able to reuse their current foundation if it is still firm and supportive. If you are buying a new foundation, you may want to consider buying one from a local retailer, or online the Easy Fit or Easy Sleep are options, and you can find other more expensive slatted options if you search.
One thing to be aware of is that the mattress needs good ventilation. So we don't recommend using the mattress on a solid wood platform unless it has a slatted top or holes in it to allow the mattress to breath. If it doesn't have good ventilation, moisture may accumulate on the bottom leading to mold or other issues.
Similarly, we don't recommend using plywood over a foundation or box springs to firm it up unless you are willing to put in a lot of air holes in it (our suggestion is the holes be quarter sized and about 6 inches apart - especially under the areas you tend to sleep on the bed).
Moisture build up that leads to this kind of mold issue isn't covered by the warranty since it is due to an inappropriate foundation and not due to any issue or defect in the mattress (if the foundation doesn't allow proper ventilation, this kind of problem could occur in any mattress - innerspring, air, latex, etc - and isn't due to any unique issues with regard to a foam mattress.)
6. Can you use your mattress with an adjustable foundation?
Our mattress should work well with any adjustable base. Just make sure you order the correct size mattress for the adjustable base you are putting it on.
7. What is the money-back trial and warranty on the mattresses?
We offer a full 365-day money-back trial on our The Healthy Foundations Memory Foam Mattress. How can we offer such a long money-back trial? It is simple - we believe in this mattress and want you to have the chance to experience it without worrying about being taken or not having a long enough time to try out the mattress. Is there a cost on the return? The only cost is a $75 return fee. The only thing we do ask is that you give the mattress a try for 30 days or so since it can take that long for you to adjust to a new mattress.
The manufacturer also offer an unusually fair and comprehensive warranty on the The Healthy Foundations Memory Foam Mattress. The manufacturers' warranty is a 10 year, non-prorated, warranty. The Memory Foam Mattress Warranty reads:
This 10-yearmanufacturer's warranty starts on the date of purchase. If a manufacturing or material defect occurs during this time, the factory which manufactured the mattress will repair or replace (at their option) the defective item. If replacement is required, the manufacturer may substitute materials of equal or higher quality when the like components are not available.
The limited warranty does not cover the following:
- The fabric mattress cover
- Slight body impressions
- Comfort preference
- Transportation charges for return and reshipping when necessary
- Abuse or unsanitary conditions
- When used on an inappropriate foundation or box springs .
Please note that the manufacturer reserve the right to refuse service and invalidate this warranty when the mattress is found to be in unsanitary condition, or when product failure is due to causes other than defective material and/or workmanship.
Our viscoelastic foams are manufactured to the highest quality standards in the bedding industry. It is not likely that you will experience a problem with our sleep solutions supplied to you if used properly. This warranty does not include the normal softening in compression associated with viscoelastic memory foam or a decrease in the slow recover rates, which do not affect the pressure relieving qualities of the mattress.
Your mattress is designed to conform to a person's individual contour. Your sleeping position may result in body contouring. This is normal and not a structural defect. Severe contours are impressions which are in excess of slight body impressions. The sag cannot be associated with a sag in the foundation, box spring, or platform; and any physical flaw in the mattress that causes our material to split or crack beyond that which would result from normal wear and tear.
This warranty is valid only for the original purchaser of this mattress.
What People Are Saying About Our Memory Foam Mattresses And Toppers:
"It's even better than we expected"
"My husband and I are thrilled with our Healthy Foundations mattress. We have had it through the winter and summer and find it perfectly comfortable in both hot and cold weather. We were afraid that the memory foam would be warm in the summer but that hasn't been the case at all. My husband has had severe back problems, to the extent that he was seeing a pain doctor and having back injections. I have suffered with hip pain for almost two years. My husband recently commented that he hasn't had back pain since we got our new mattress. My hip pain has also improved greatly. We are both so happy we found Healthy Foundation because we were not willing to pay the price to get a Tempur-pedic or Sleep Number Bed. We couldn't be happier with our decision."
Rose, Neenah, WI
August 5, 2015
"Superior To The Tempurpedic"
"We slept on a Tempurpedic mattress for years but were put off by the price it came time to replace it. The Memory Foam web presentation was informative and persuasive, so we switched. We've had the Memory Foam for three or four months, and it is superior to the Tempurpedic."
Craig, Cornwall Bridge, CT
August 8, 2015
"No more Back Pain!"
"We are very happy with our Healthy Foundations Mattress. We have tried several mattresses and this is the only one that eliminated waking up with a stiff/sore back or sore arms. Great purchase!"
Sleeping Well, MD
July 7, 2015
"I Love My Topper."
"I love the way it turned my too hard mattress into a comfortable place to be. For me it is especially helpful for joint areas. I couldn't live without it."
Dixie, Austin, TX
February 5, 2015