FAQs: On Our The Healthy Foundations Memory Foam Mattress
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In addition to our written FAQs below, check out our new, in-depth audio conversations on our most frequently asked questions on our Memory Foam Mattress -- all the ones we get daily on the phone, including what Tempur-Pedic(tm) mattress most compares to our mattress in feel, whether our mattresses are available in stores, how does our returns really work, etc. It is my attempt to get your important questions answered in a full, straight forward way -- so check them out.
- Where are the mattresses manufactured, and where are they shipped from?
- What are the prices?
- What are the dimensions and weights of the mattress? And what are the sizes of the boxes they are shipped in?
- Since you don't carry a foundation, where can I find a foundation if I am interested in geting your mattress?
- Can you use your mattress with an adjustable foundation?
- What is the money back trial and warranty on the mattresses?
1. Where are the mattresses manufactured, and where are they shipped from?
Our The Healthy Foundations 10" Memory Foam Mattress is manufactured in the US and shipped from Florida. All the foams used in this mattress are manufactured in the US. When we were looking at different memory foam mattresses, we were very impressed with this manufacturer's committment to quality - which shows both in the high grades of foams used in the mattress (very high density base and memory foams are used) and in their backing it up with real, non-prorated 10 year warranty (see warranty FAQ below for details).
What I mean by real warranty is that our 10" Memory Foam Mattress' warranty, unlike so many other warranties I see out there for memory foam mattresses, does not have an inflated warranty period for sales purposes which, in practice , has all sorts of fine print that would make it nearly impossible to be able to make a warranty claim (sound familiar?).
Our manufacturer instead is really ready to stand by its product for what is really the expected lifetime of the product -- which is pretty rare in the mattress industry. So for 10 years you can rest secure knowing that if a warranty problem arises, it will actually be addressed and you won't be stuck.
Click Here to Go to Our The Healthy Foundations Memory Foam Mattress Information and Ordering Page
2. What are the prices?
Our pricing for the The Healthy Foundations Memory Foam Mattress is:
Twin - $899,
Twin Long - $949,
Full - $1099,
Queen - $1199,
King - $1,599
Cal King - $1,599.
Click Here to Go to Our The Healthy Foundations Memory Foam Mattress Information and Ordering Page
3. What are the dimensions and weights of the mattress? And what are the sizes of the boxes they are shipped in?
The dimension and weights for the The Healthy Foundations Memory Foam Mattress are:
Twin - 39" x 75", weight 58 lbs
Twin Long - 39" x 80", 62 lbs
Full - 53" x 75", 82 lbs
Queen - 60" x 80", 98 lbs
King - 76" x 80", 125 lbs
Cal King - 72" x 84", 124 lbs
The mattresses ship compressed in boxes that are:
Twin and Twin Long - 50 x 19 x 19
Full - 50 x 19 x 19
Queen - 50 x 19 x 19
King and Cal King - 61 x 19 x 19
Click Here to Go to Our The Healthy Foundations Memory Foam Mattress Information and Ordering Page
4. Since you don't carry a foundation, where can I find a foundation if I am interested in geting your mattress?
Foundations usually work with the mattress since they are pretty firm (they don't have traditional springs.
Most mattresses sold in the last 10 - 15 years come with foundations rather than "box springs". And since the foundations don't use traditional springs, they often retain their original firmness over time (the don't have springs to get softer over time, so the metal or wood support they use retains their basic supportive feel).
So we've found that people are often able to use their old foundation with our mattress. As long as the foundation still has a basically firm feel to it, it should work fine with a new mattress. And continuing to use the foundation not only saves you the money of a new foundation, but also keeps the old one out of a landfill.
But if your bottom piece is a traditional box springs with coiled springs, or your foundation is no longer firm and supportive, you may need to get a new foundation. Because if they have become soft over the years, it won't give you the kind of supportive surface that you need for the mattress.
We get asked where can you find a new foundation since we currently don't offer a foundation. You might want to check a local mattress store to see if they have a basic foundation that might work well (that offers firm support). These are often made of wood framing, and work basically like a platform. And for the most part they are fairly inexpensive.
Click Here to Go to Our The Healthy Foundations Memory Foam Mattress Information and Ordering Page
5.Can you use your mattress with an adjustable foundation?
As we have currently put our 10" Memory Foam Mattress together, the bottom layer of foam on the mattress is firm to insure that the mattress provide optimal support.
When I asked the manufacturer about using this mattress on an adjustable bed frame, they were concerned that this firm base foam, while ideal for a flat mattress, may not work well with an adjustable bed (it wouldn't want to bend and stay bent).
While I am considering coming up with a somewhat bendier version for adjustables, as of now we haven't done this.
So I wouldn't recommend our bed for your adjustable beds -- sorry.
Click Here to Go to Our The Healthy Foundations Memory Foam Mattress Information and Ordering Page
6. What is the money back trial and warranty on the mattresses?
We offer a full 365 day money back trial on our The Healthy Foundations Memory Foam Mattress. How can we offer such a long money back trial? It is simple - we believe in this mattress and want you to have the chance to experience it without worrying about being taken or not having a long enough time to try out the mattress. Is there a cost on the return? The only cost is a $75 return fee. The only thing we do ask is that you give the mattress a try for 30 days or so since it can take that long for you to adjust to a new mattress.
The manufacturer also offer an unusually fair and comprehensive warranty on the The Healthy Foundations Memory Foam Mattress. The manufacturers' warranty is a 10 year, non-prorated, warranty. The Memory Foam Mattress Warranty reads:
The manufacturer of your laminated viscoelastic mattresses warrant that this product will be free from defects in material and workmanship as described in this limited warranty.
This 10 year manufacturer's warranty starts on the date of purchase. If a manufacturing or material defect occurs during this time, the factory which manufactured the mattress will repair or replace (at their option) the defective item. If replacement is required, the manufacturer may substitute materials of equal or higher quality when the like components are not available.
The limited warranty does not cover the following:
- The fabric mattress cover
- Slight body impressions
- Comfort preference
- Transportation charges for return and reshipping when necessary
- Abuse or unsanitary conditions
- When used on an inappropriate foundation or box springs
.
Please note that the manufacturer reserve the right to refuse service and invalidate this warranty when the mattress is found to be in unsanitary condition, or when product failure is due to causes other than defective material and/or workmanship.
Our viscoelastic foams are manufactured to the highest quality standards in the bedding industry. It is not likely that you will experience a problem with our sleep solutions supplied to you if used properly. This warranty does not include the normal softening in compression associated with viscoelastic memory foam or a decrease in the slow recover rates, which do not affect the pressure relieving qualities of the mattress.
Your mattress is designed to conform to a person's individual contour. Your sleeping position may result in body contouring. This is normal and not a structural defect. Severe contours are impressions which are in excess of slight body impressions. The sag cannot be associated with a sag in the foundation, box spring, or platform; and any physical flaw in the mattress that causes our material to split or crack beyond that which would result from normal wear and tear.
This warranty is valid only for the original purchaser of this mattress.
Click Here to Go to Our The Healthy Foundations Memory Foam Mattress Information and Ordering Page
